Good news for VNDIRECT customers.

VNDIRECT Securities Joint Stock Company (HoSE: VND) has just announced that it has restored its system and is conducting a review and assessment to ensure absolute safety and security for customers trading with the company.

Accordingly, this securities company will implement a phased reopening plan as follows:

Phase 1: The system retrieves the customer's account status and information from My Account.

Phase 2: Reopening the system for trading money, underlying securities, and derivatives on an open-ended basis with the Stock Exchange.

Phase 3: Other financial products become available again.

Phase 4: All other features.

Currently, VNDIRECT has completed phase 1, allowing investors to check their balances on the My Account system. The company has not yet announced specific timelines for the remaining phases.

VNDIRECT recommends that customers change their password immediately after logging into the system. Because the system has just been restored and there may be a large volume of customer traffic, investors are advised to wait and reload the page at a later time.

VNDIRECT CEO Nguyen Vu Long said that the company has almost completed decrypting all the blocked data and is beginning the process of restoring the system to be able to connect and trade again. If all goes smoothly, this could be done on Thursday (March 28).

“The troubleshooting process is being carried out in two steps. First, decrypting the encrypted data, and second, restoring the system. After the issue is resolved, the company will implement policies to further protect customer rights and mitigate the consequences of the days when transactions were unavailable,” the CEO of VNDIRECT stated.

Current status of VNDIRECT's website as of the afternoon of March 27th.

Previously, at 10:00 AM on Sunday, March 24, 2024, VNDIRECT's entire system was attacked by an international organization, resulting in the temporary inaccessibility of VNDIRECT's entire trading platform.

VNDIRECT's technology team has made every effort to restore the system, but due to the massive data infrastructure, it will take more time to reconnect.

To ensure the safety of the trading system, on the morning of March 25th, the Hanoi Stock Exchange (HNX) announced the temporary disconnection of VNDIRECT's remote and online trading services on listed securities markets, registered securities markets, derivative securities markets, debt instrument markets, and private corporate bond markets.

Later that same day, the Ho Chi Minh City Stock Exchange (HoSE) also temporarily disconnected VNDIRECT's trading services from March 25th until the company completely resolves the issue.

A similar incident also occurred at the Post Insurance Corporation (PTI). PTI's homepage also posted a similar announcement stating that the system had been attacked since 10:00 AM on Sunday, March 24th.

Furthermore, the IPA Securities Investment Fund Management Company Limited (IPAAM) also experienced access issues.

Both PTI and IPAAM are related to VNDIRECT. Specifically, PTI has two largest shareholder groups: VNDIRECT and authorized shareholders (accounting for 42.33%) and DB Insurance Company - South Korea (accounting for 37.32%).

Regarding IPAAM, this company was established in 2008 as the sole subsidiary of VNDIRECT (100% owned). However, by December 2023, VNDIRECT had completed the transfer of 100% of its capital contribution in IPAAM to IPA Investment Group .

Source: https://www.nguoiduatin.vn/tin-vui-cho-khach-hang-cua-vndirect-a656157.html