Ms. Huong G. - head of the call center "02873087366" of Acecook Vietnam shared a "half-crying, half-laughing" situation when informing customers who won the special prize of the promotion program "Tet Nhat co De Nhat".
In an excited mood, Ms. G. called customer NTH (Hanoi) to confirm the information, time and place of the prize. Although the information matched and the listener was very happy to win the special prize, NTH only provided the information after confirming by texting the fanpage “Pho - Bun - Hu Tieu Acecook”.
NTH said: “When I saw the scratch card, I was very happy because I won 50,000 VND in phone credit, then I texted the scratch card code to the website: https://denhatpho.vn. The result was right in front of my eyes: I won the special prize, but I really didn't dare to believe it 100%. Only when the operator called to confirm did I believe that I was really lucky.”
Or like the couple A. in Ho Chi Minh City, when the operator contacted to provide information about the award, although they have been loyal customers of Pho De Nhat for nearly 10 years, they still wanted to go directly to the company to verify before providing personal information and proposing to receive the award here.
Ms. A. expressed: “During the busy days of Tet, with many calls and information, I hope the program organizers will sympathize with this caution. Today, my family is very happy to win the prize, this amount of money is more than enough for Tet.”
Ms. Huong G. shared that the “disbelief” mentality is quite common in calls confirming winning prizes in the program “Tet Nhat Co De Nhat”. To solve this problem, Ms. G. reminded consumers when providing information about receiving prizes:
First, if you are a consumer who buys and uses Pho De Nhat from November 20, 2023 to now, when you find a scratch card and spin the lucky number on the website: https://denhatpho.vn, you will have a chance to win. The lucky person will be contacted by the switchboard "02873087366" to notify you of the prize.
If you receive a call from the hotline but do not remember whether you scratched the winning card when eating Pho De Nhat or not, consumers can check with other family members. Over the years of running the promotion program, there have been many cases where customers texted and participated in the lucky draw but were not the owners of the phone number but used the phone numbers of: children, spouses, relatives... to register to receive the prize.
In addition, consumers can check prize information through 3 channels: promotion program hotline: 1900633004; Call center for prize information: 02873087366; Fanpage "Pho - Bun - Hu Tieu Acecook" of Acecook Vietnam.
The promotion program “Tet Nhat co De Nhat” with more than 40,000 prizes, total value up to 3 billion VND, brings great incentives and high winning opportunities for buyers of Pho De Nhat products of Acecook Vietnam. Specifically, 120 special prizes worth 12 million VND and 40,000 relay prizes worth 50 thousand VND.
Just by finding the scratch card in the pho package, consumers will immediately receive 50,000 VND as a “teaser”. Not only that, by keeping the scratch card to participate in the lucky draw at the website: https://denhatpho.vn/ or Zalo Miniapp “De Nhat Pho”, consumers have the chance to receive 12 million VND.
To date, the program “Tet Nhat Co De Nhat” has recorded more than 100 special prize winners nationwide. The program is still continuing to record the next lucky winners.
Bich Dao
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