As of the end of the second quarter of 2023, Sun Life Vietnam has provided financial protection to nearly 240,000 customers, with a total benefit payment of VND 2,630 billion in the past 10 years, with more than VND 758 billion in 2022 alone. At the same time, Sun Life Vietnam has received recognition and high appreciation from customers, as demonstrated by awards such as "Life Insurance Company with the Most Satisfied Customers", "Top 10 Leading Brands in Vietnam in 2021", "Excellent Workplace" Certificate in 2023 from the Great Place to Work (GPTW) Organization, etc.
Sun Life Group from Canada (Sun Life) has a history of nearly 160 years of operation, is among the 500 largest enterprises in the world according to Fortune statistics and is ranked as the leading financial capacity in the industry (A+ by AM Best, Aa3 by Moody's, AA by Standard & Poor's). As of the second quarter of 2023, Sun Life is managing more than 1,000 billion USD in assets, providing insurance and services to more than 85 million customers (more than 25 million customers in Asia), achieving a profit of over 1,328 billion USD in the first 6 months of 2023.
Sun Life has been present in Asia for more than 125 years and is currently operating in the markets of Hong Kong (China), Philippines, Malaysia, Singapore, Indonesia, India, China and Vietnam since 2013. With financial resources and support from its parent company from Canada in recent years, Sun Life Vietnam Insurance has invested thousands of billions of VND to gradually develop sustainably and comprehensively in terms of revenue, distribution channels, information technology, customer service, products, brands...
In 2019, Sun Life Vietnam's revenue reached 1,000 billion VND, in 2020, revenue reached more than 1,307 billion VND, in 2021 continued to increase to 3,014 billion VND and reached more than 5,173 billion VND in 2022, rising from 11th place to 6th place in market share and being the second fastest growing life insurance company in the market, growing 5 times faster than the industry average.
During 10 years of operation, Sun Life Vietnam has continuously ranked at the top of the voluntary pension insurance market with more than 73% market share of voluntary pension insurance premiums (2022) and the Pension Fund achieved an average annual rate of 6.36%, managing more than 30,000 pension accounts of employees of corporations and general companies operating in many fields across the country. As of June 2023, total assets reached over VND 19,310 billion, of which the assets of the Voluntary Pension Fund managed by Sun Life Vietnam reached more than VND 3,100 billion.
From 2014 to 2022, the total benefits (including retirement benefits and insurance benefits) paid by Sun Life Vietnam to insured persons (employees of enterprises) reached over VND 229 billion, the total interest paid into retirement accounts reached over VND 571 billion.
To provide outstanding service to customers, Sun Life Vietnam offers many innovative technology solutions, builds distribution channels and differentiated services to bring optimized experiences to each individual with the motto of "Customer-centric".
Along with the digital transformation trend, Sun Life Vietnam is continuously introducing new solutions on digital platforms to support business operations and bring convenience and long-term value. For example, a Sun Card integrates all insurance information and terms, helping customers save time in looking up contract information, using it anytime, anywhere...
With a commitment to bring peace of mind to customers with a life that is fully protected in terms of both finance and health, Sun Life Vietnam wishes to create more positivity for the spiritual life of customers and the whole community through creative artistic journeys combined with talents in many fields of culture - art, comedy, poetry, dance, drama. Sun Life Vietnam has organized many exhibitions, art and cultural activities for customers and the community to participate, experience and share life values such as the art exhibition "LIT - Turn on the light", "Under the Sun - Under the sun", Fantasee installation exhibition, EVA digital art exhibition, Botanica Art - Flora exhibition, "Magic Sol - Fun magic, bright thinking" program, Fuse - Dan Dong Sang cultural and artistic event to celebrate the 50th anniversary of establishing official diplomatic relations between Vietnam - Canada, Suntastic sports festival...
To increase service quality, convenience and value for customers, Sun Life Vietnam has expanded its distribution network with more than 79 transaction offices and customer service centers in provinces and cities across the country, helping customers easily choose during the transaction process. The customer care hotline 18001786 is completely free, receiving requests and answering customer questions 12/7 - from 8am to 8pm, continuously from Monday to Sunday.
With the growth potential of the Vietnamese insurance market and the business results of the past year, the leaders of Sun Life Vietnam said that the company is determined to bring innovative products and services to satisfy the increasing needs of customers. That is also the commitment of Sun Life - a global brand with a history of nearly 160 years of operation and 10 years of business in Vietnam, thereby making Vietnam a key, strategic market in Asia of the Sun Life Group.
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