Standard Chartered honored as Best Retail Bank in Vietnam 2025

Standard Chartered is committed to a digital-first strategy with SC Mobile serving as the primary banking channel to deliver a seamless customer experience, meeting customer service and transaction needs with 84% usage and 98% mobile penetration.

In addition, the bank has deployed Automated Deposit Machines (CDMs), allowing customers to conduct transactions 24/7. For priority customers, the bank offers comprehensive wealth management solutions, from consumer mortgages, insurance to foreign exchange, with dedicated support from a team of experienced Relationship Managers. In addition, the bank also offers superior benefits and leading digital technology to enhance the customer experience.

With its expertise and global network, Standard Chartered Bank has been expanding its cooperation programs and banking ecosystem for individual customers and small and medium enterprises, including cooperation with Vietnam Airlines to enhance value for customers, cooperation with Home Credit Vietnam to deploy a nationwide trust loan program, and cooperation with MISA to provide invoice-based loan solutions for small and medium enterprises.

Standard Chartered offers a wide range of sustainable finance products, from loans, green bonds, social bonds, derivatives to sustainable accounts, sustainable cash management and green mortgages. With this outstanding product suite, combined with the deep expertise of its staff in the fields of sustainable development - from transformational finance to ESG advisory - the bank provides optimal solutions to support clients in their transformation and sustainable, comprehensive growth.

According to Mr. Shezad Arif, Head of Retail Banking and Wealth Management, Vietnam and Brunei, Standard Chartered Bank, in the context of a rapidly changing financial industry, the best retail banks stand out by continuously providing outstanding services and innovative solutions. This is the strength of Standard Chartered.

“Winning this award affirms Standard Chartered’s strong commitment to excellence, innovation and customer-centric solutions. By providing innovative services and strengthening Standard Chartered’s role in the banking industry, we are committed to continuing to contribute to economic growth, support businesses and enhance financial access for individuals and communities in Vietnam,” said Mr. Shezad Arif.

The Retail Banker International Asia Trailblazer Awards celebrate the most transformative and cutting-edge achievements in retail banking across Asia Pacific. The awards recognise outstanding innovation, digital excellence and customer-centric strategies, highlighting organisations and individuals shaping the future of financial services in the region.

Source: https://thoibaonganhang.vn/standard-chartered-duoc-vinh-danh-ngan-hang-ban-le-tot-nhat-viet-nam-2025-162023.html