The bank constantly innovates, creates, and applies modern technology in its processes, improving customer experience and providing comprehensive digital financial solutions.
Accompanying the healthcare industry in digital transformation
Affirming its position in the TOP 5 of the largest private banks in the system, SHB is a pioneer bank in providing comprehensive financial solutions for administrative and public service units (PPUs). With the motto "Taking customers and the market as the center", SHB is accelerating digital transformation, applying the most advanced modern technologies to the customer experience journey, digital products and services are "tailored" specifically to suit the needs of hospitals, schools, administrative units...
Up to now, hundreds of public service providers, including schools, hospitals, state organizations, state-owned enterprises, etc., have trusted and used SHB's products and services. Financial solutions for public service providers apply modern technology, integrating payment functions with management software, helping units promote digital transformation, save resources and time in payment management, and effective financial management.
In the medical field, SHB is a trusted partner of dozens of hospitals and medical centers nationwide such as: Central Children's Hospital, Thanh Nhan Hospital, Central Dermatology Hospital, Military Hospital 120, Hanoi Heart Hospital, Central Obstetrics Hospital, Viet Duc Friendship Hospital, Hanoi National University Hospital, Dang Van Ngu Hospital, Can Tho Central General Hospital, Can Tho City Tuberculosis and Lung Disease Hospital...
These hospitals are using the comprehensive digital financial solution package provided by SHB to help relieve local overload and pressure on medical staff in the process of receiving patients for examination and treatment; at the same time, optimize payment processes, minimize errors related to cash counting and automate financial management.
At the same time, the hospital fee payment solution is developed on the collection service via SHB's SLINK identification account integrated with QR code, via the hospital's payment application (App) or through payment intermediaries such as VNPay, Onepay... helping patients not to waste time waiting or worrying about payment fees. Thereby, the hospital can improve the quality of service and the patient's experience of procedures and payment of costs.
Ms. Hoai Thu (Hoan Kiem district, Hanoi) brought her child to the National Children's Hospital for a medical examination and shared: "Paying by QR code at the hospital helps me easily pay for medical examination and treatment services without having to carry bulky cash in my wallet, reducing waiting time and risks associated with using cash."
QR codes are placed at the hospital's cashier counters or attached to each examination form, prescription, etc. Patients/patients' relatives can use the Mobile Banking application of all banks to scan the QR code to pay hospital fees.
The hospital is completely proactive in naming the SLINK ID Account according to the hospital's management needs such as naming by case code, patient code, department/room code... When the patient/patient's family transfers money to pay hospital fees to the SLINK ID account, the system will identify, separate revenue sources, and automatically reconcile debts according to the hospital's needs. This solution package helps the hospital automatically control hospital fees, save operating and human resources costs, shorten data processing time, in line with the Government's digitalization policy.
SHB supports the installation of ATMs within the hospital premises and provides POS machines at each payment counter. With a modern technology platform, SHB ensures security, safety, meets all diverse needs, and contributes to optimizing the efficiency of cash flow management of the hospital.
When using SHB's comprehensive digital financial solution package, the hospital will enjoy a series of incentives such as: free electronic banking services and counter transactions, free salary payment service via SHB account and a beautiful super VIP account. The hospital's leadership and accompanying people can use the 5-star First Club lounge at Noi Bai and Tan Son Nhat airports....
SHB's representative shared: "SHB's comprehensive digital financial solution package is designed and "tailored" to suit the specific needs of each hospital and medical center to accompany the health sector in improving the quality of treatment and patient care. By providing advanced payment solutions at hospitals, SHB wishes to contribute to the overall development of the Vietnamese health sector."
Collection solutions for schools
Along with the healthcare sector, education is also a field that SHB focuses on and accompanies throughout its development journey. The bank has pioneered the deployment of SLINK services in schools, accompanying the education sector in digital transformation and improving service quality.
SHB has cooperated with many schools across the country such as: Hanoi National University, Hue University, Ho Chi Minh City National University, Thai Binh University, National Economics University, Banking Academy...
Parents and students can pay tuition fees by bank transfer/cash deposit into the designated account associated with the student code. Parents and students will pay tuition fees online into the designated account number without having to worry about transferring incorrect information or syntax. At the same time, the school's main account will record the tuition fees paid immediately, and can be checked and tracked on SHB Internet Banking. In addition, the automatic debt cancellation and reconciliation feature will also help the school easily control tuition fees collected on the system. Another outstanding convenience is that parents and students can transfer tuition fees from many banks and do not need to download/install a separate application to use.
In order to diversify payment methods and create convenience for schools and families, SHB also cooperates with intermediary partners such as One Pay and VNPay to provide tuition collection services via the school's information portal (website).
Thanks to the digital financial services provided by SHB, schools can record tuition fees into their accounts instantly, with 100% accurate transactions, shortening the time and paperwork process by up to 90%, reducing risks arising in cash transactions such as excess or shortage, confusion, etc. and easily controlling information. At the same time, parents and students are also satisfied with the convenience and speed when using the service.
In the coming time, SHB will continue to cooperate with universities and educational institutions across the provinces and cities, applying the SLINK payment solution. Deploying digital solutions and cashless payments in education will contribute to promoting the formation of people's habits, in line with market trends and the orientation of the State and the education sector.
Digital transformation with customers and community
In the period of 2024-2028, SHB is focusing resources to implement a strong and comprehensive Transformation Strategy based on 4 pillars: Reforming mechanisms, policies, regulations, and processes; People are the subject; Taking customers and markets as the center; Modernizing information technology and digital transformation and steadfastly following 6 core cultural values "Heart - Trust - Faith - Knowledge - Intelligence - Vision".
In particular, the Bank has invested many resources and applied the most modern solutions such as artificial intelligence (AI), big data, machine learning, cloud computing, biometrics... In addition, the Bank also cooperates with leading financial technology (Fintech) organizations and enterprises in the world to accompany the fastest, best and most suitable digital transformation.
Digital transformation at SHB has helped enhance customer experience, helping the Bank provide financial services in a faster, more convenient, safer, more secure and more personalized way. Customers can access and manage their accounts through digital banking applications such as Mobile Banking and Internet Banking. In addition, AI and chatbot technology provide 24/7 interaction, helping to answer and support customers quickly.
On the digital transformation journey, SHB has been digitizing processes from internal to providing products and services to customers. The proportion of transactions via digital channels and online platforms has continuously increased in the Top of the industry. To date, 95% of essential banking operations can be performed entirely on digital channels; at the same time, 98% of the number of transactions of corporate and individual customers are performed entirely through digital channels such as Mobile banking and Internet banking.
With a clear, distinct, and appropriate strategy for each stage in the long-term orientation, SHB sets a strategic goal of becoming the TOP 1 Bank in terms of efficiency; the most favorite Digital Bank; the best Retail Bank and at the same time the TOP Bank providing capital, financial products and services to strategic private and state enterprise customers, with a supply chain, value chain, ecosystem, and green development.
Source: https://baodaknong.vn/shb-dong-hanh-cung-nganh-y-te-giao-duc-chuyen-doi-so-toan-dien-240367.html
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