Launching high-quality train Hanoi

This is one of the products celebrating the 77th anniversary of the establishment of Vietnam Railways (October 21, 1946 - October 21, 2023).

Vietnam Railways Corporation has built a high-quality train brand SE19/SE20 with its own identity and increased aesthetics to attract passengers on the Hanoi - Da Nang route such as: New paint and investment in some interior equipment to upgrade seat cars, sleeper cars, hand washing areas...

In the sleeping area, in addition to replacing blankets, pillowcases and redecorating the train car walls, the air conditioning system is designed with an air outlet control button so that passengers can adjust the temperature and wind direction according to their needs.

Along with investing in equipment, Vietnam Railways Corporation also selects a team of train attendants (train captains, service staff) who are experienced, have good appearance, skills, communication experience and especially can communicate in English. The uniform model is also designed specifically for train staff.

Regarding services, to increase convenience for passengers, the Corporation has deployed a sales App through scanning QR codes on the train.

Regarding ticket price policy, for now, Vietnam Railways Corporation will keep ticket prices as they are.

Also within the framework of the launch ceremony, the railway industry also announced a number of new services.

Accordingly, at Hanoi station and some major stations, from October 20, the railway industry will put into operation VIP waiting rooms to serve train passengers. Accordingly, passengers on SE19/SE20 trains or some other high-quality trains will be arranged a waiting room and have their own exit and boarding. Along with that, the service of picking up and dropping off passengers at home will also continue to be deployed.

Another service that the railway industry also deployed for passengers at Hanoi station on this occasion is motorbike rental service. Passengers, especially tourists, when arriving or getting off at Hanoi station can rent motorbikes at the station gate to visit the scenic spots in the capital with very simple procedures.

Previously, this service was deployed by the railway industry at Hai Phong station and received positive response from tourists. It is expected that in the near future, the railway industry will deploy this service widely at major stations to serve passengers.

Source