Innovation in working style, openness and friendliness, improving the quality of administrative procedure settlement, creating satisfaction for people... are the top priorities of localities after merging administrative units, period 2023-2025.
Present at Phu Son Ward (Thanh Hoa City) in the early afternoon of a working day, we felt the friendliness between the civil servants of the "one-stop" department and the people coming to resolve administrative procedures. Simple procedures were resolved immediately by the civil servants, procedures that required time were recorded with an appointment date for results, procedures that were not within the authority were enthusiastically guided so that people were happy to contact other functional agencies. From January 1, 2025, Tan Son Ward was officially merged into Phu Son Ward. After the merger, the population of Phu Son Ward increased to 33,359 people. Comrade Nguyen Van Thai, Vice Chairman of Phu Son Ward People's Committee said: "In order for people of Tan Son Ward (old) not to worry about having to redo some personal documents when taking the name of the new administrative unit, Phu Son Ward has stepped up propaganda, guidance and resolution of administrative procedures for citizens. In order to create closeness, the civil servants of the “one-stop” department are always enthusiastic, responsible, and support people to promptly resolve necessary procedures. Essential public services serving production and people’s lives are all well implemented, without affecting people’s rights. With a high spirit and responsibility in performing tasks, after more than 1 month of merger, Phu Son ward has no overdue or backlogged administrative procedure settlement records.
Nga Hiep Commune (Nga Son) was established on the basis of merging the original Nga Bach Commune and Nga Trung Commune, with the office located in Nga Bach Commune. After the merger, the People's Committee of Nga Hiep Commune focused on implementing many solutions to promote administrative reform such as: Actively applying information technology in administrative transactions; tightening administrative discipline; implementing well the "3 no's": no harassment, no additional documents more than once and no delays when handling administrative procedures... Comrade Mai Van Sam, Chairman of the People's Committee of Nga Hiep Commune said: "Because a new commune was established, we identified the conversion of documents for people as a key task that needs to be focused on. After the merger, the "one-stop" department had new civil servants due to the merger of the two communes, so people felt unfamiliar. To create closeness for the people, each cadre and civil servant performed well the work of receiving citizens; If people do not understand, the civil servant will explain in detail, and if the file is not under the authority, the people must be clearly instructed. After more than 1 month of merging, 100% of administrative procedures were processed by the People's Committee of Nga Hiep commune within the prescribed time, and there were no complaints from citizens about the handling of administrative procedures in the commune.
Mr. Nguyen Van Cuong, Nga Bach commune (old) shared: “Previously, I thought that converting documents after the merger would be complicated and time-consuming. But with the renewed process, along with clear and easy-to-understand instructions and explanations from commune officials, the information modification was done quickly and without any fees. We did not encounter any difficulties with the procedures and documents and were quite satisfied with the instructions.”
Implementing Resolution 1238/NQ-UBTVQH15 of the National Assembly Standing Committee, Hoang Phuong commune was merged into Hoang Giang commune, named Hoang Giang commune (Hoang Hoa). In order to receive people and support the settlement of administrative procedures for people to be implemented as quickly as possible, the People's Committee of the commune has arranged enough civil servants to work at the "one-stop" department. During the process of settling administrative procedures, people with questions and concerns related to the conversion of documents after the merger were all thoroughly explained by civil servants of the "one-stop" department, creating peace of mind and satisfaction for the people. Up to this point, essential public services serving production, business and people's lives have been implemented promptly by Hoang Giang commune, without affecting the rights of the people.
According to Resolution 1238/NQ-UBTVQH15 of the National Assembly Standing Committee on the arrangement of district and commune-level administrative units in the 2023-2025 period, Thanh Hoa has 26 district-level administrative units, including 22 districts, 2 towns and 2 cities (reducing 1 district-level administrative unit); 547 commune-level administrative units, including 452 communes, 63 wards and 32 towns (reducing 12 commune-level administrative units). Understanding the concerns and worries of the people when changing the names of administrative units, immediately after completing the organizational structure, the merged localities arranged and assigned jobs for officials and civil servants according to their capacity and professional qualifications. In particular, the "one-stop" department arranged enough civil servants to work to best serve the needs of the people when handling administrative procedures and amending information on related documents. Localities also increase propaganda so that people understand the value of documents. Documents previously issued by competent authorities according to the old administrative unit are still legally valid. If the time limit has not expired according to regulations, people can continue to use them and there is no fee for changing information when changing administrative boundaries.
Article and photos: To Phuong
Source: https://baothanhhoa.vn/quan-tam-giai-quyet-thu-tuc-hanh-chinh-cho-nguoi-dan-sau-sap-nhap-239185.htm
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