Strive for 100% of people over 15 years old to use iHanoi application by 2026

By 2026, Hanoi strives for 100% of people over 15 years old using phones to be able to access and use the iHanoi application, 100% of people's feedback to be received and processed promptly, and 100% of officials and civil servants of state agencies at all levels to proficiently use iHanoi to provide good support to people and businesses.

The Hanoi People's Committee has just planned to develop the "Digital Capital Citizen" (iHanoi) platform in the city in the period of 2025 - 2026. Accordingly, the development aims to achieve 6 main goals: 100% of people over 15 years old using phones can access and use the application; 100% of people's feedback is received and processed promptly; 100% of officials and civil servants of state agencies at all levels are proficient in using iHanoi to provide good support to people and businesses; the rate of people and businesses using iHanoi increases by at least 30% per year; 100% of user data is secured; at least 30% of services and utilities on iHanoi are integrated with AI to support management, operation and service for people and businesses in Hanoi.

iHanoi application interface (Photo: TL).

iHanoi application provides services and utilities to support people and businesses such as: on-site reflection; online public services; consultation and dialogue portal for business households; automatic Q&A switchboard (integrated with AI); receiving citizens' complaints and denunciations; warning information support, surveying opinions of people and businesses.

And other facilities in many fields such as health, education, transportation, environment, flood warning contribute to improving the service index for people and businesses in the city.

The upgrade and expansion aim to make iHanoi the city's only centralized social networking application platform to better serve people and businesses in Hanoi.

In the fourth quarter of 2024, Hanoi will develop a plan, register capital sources and budget to implement the plan. Specifically, Hanoi will survey, assess needs, analyze data to have a specific plan to develop, upgrade and expand the iHanoi application - the plan will be developed in January 2025.

Also according to the plan, in the first quarter of 2025, Hanoi City will develop a proposal for level 3 information security for the iHanoi platform and submit it to the City People's Committee for approval, and at the same time organize the selection of service providers.

Source: https://thoidai.com.vn/phan-dau-100-nguoi-dan-tren-15-tuoi-khai-thac-ung-dung-ihanoi-vao-nam-2026-206720.html