Noi Bai and Da Nang ranked among the top 100 best airports in the world

With reviews from tourists from many countries and the increasing improvement of service quality, two international airports, Noi Bai and Da Nang, have entered the top 100 best airports in the world.

Noi Bai and Da Nang ranked among the top 100 best airports in the world Noi Bai International Airport has officially been listed in the top 100 best airports in the world for the 6th time. (Photo: PV/Vietnam+)

The international organization Skytrax has just announced the results of the world airport rankings in 2024, in which the Vietnam Airports Corporation (ACV) has 2 units honored: Noi Bai International Airport (position 96, up 31 places compared to 2023) and Da Nang (position 94).

Notably, Noi Bai International Airport is officially in the top 100 best airports in the world for the 6th time (from 2016-2020 and 2024).

Skytrax's rankings are based on the opinions of millions of passengers from more than 100 countries on a series of specific criteria regarding service quality at international passenger terminals, convenience, comfort, language ability, service attitude of staff...

Over the past year, Noi Bai International Airport has made continuous efforts to improve service quality and ensure passenger service quality. Many important measures have been applied at the capital's international airport, such as units operating at the airport participating in the airport-based decision-making coordination model (A-CDM); information technology solutions have been increasingly applied to solve the problem of passenger traffic exceeding the design capacity of the two terminals; non-aviation businesses and taxi companies are required to commit to ensuring service quality and strictly punishing violations.

The largest airport in the North also maintains channels to receive passenger feedback such as suggestion boxes, emails, hotlines, websites, Facebook, Esmile, listening, receiving and thoroughly handling all customer feedback; implementing many projects to build cultural spaces and environmental landscapes; reviewing and adding many convenient services such as: phone charging, free wifi, children's play areas, child care areas; ensuring infrastructure for people with disabilities;...

“After the difficult years of the COVID-19 pandemic, through the outstanding efforts of the staff and agencies in the operational chain, Noi Bai International Airport has increased 31 ranks to continue to return to the top 100 best airports in the world in 2024, contributing to affirming the position and prestige of the important international gateway airport of Hanoi Capital in the eyes of passengers and international friends,” emphasized the leader of Noi Bai International Airport.

Similar to Noi Bai, Da Nang International Airport is also constantly striving to improve its infrastructure, add a series of amenities, improve service quality, and train and develop its staff to enhance passenger experience.

This airport always focuses on promoting Vietnamese culture, investing in installing miniature landscapes imbued with local identity, and incorporating traditional elements into performing arts such as the "Heritage Road" program.

Previously, on January 1, 2024, Da Nang International Passenger Terminal became the first and only terminal in Vietnam to be rated 5 stars according to Skytrax standards, after continuous efforts in improving facilities and enhancing passenger experience.

According to the results, the amenities highly appreciated by Skytrax include business class lounges, baby strollers, children's play areas, mother and baby rooms, shopping trolleys, prayer rooms, self-service check-in counters, self-service baggage drop-off counters, automatic immigration gates and automatic departure gates.

Da Nang International Airport was also in the "Top 10 most improved airports in the world" in 2020./.

The World Airport Awards began in 1999, when Skytrax conducted its first global airport customer satisfaction survey, which is considered a quality benchmark for airports worldwide, assessing customer service and facilities at more than 500 airports.

There is no entry fee or any form of payment from an airport (or other third party) to be included in the survey or awards, with the survey and awards process being conducted entirely by Skytrax.

Travelers from around the world participated in airport customer satisfaction surveys to decide the winners of the awards.

According to VNA

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