Many customers have difficulty updating biometric features
To ensure safety in electronic transactions, since the morning of July 1, many commercial banks have updated the biometric verification feature for transactions of VND 10 million or more or transactions totaling VND 20 million/day.
Responding to reporters, many people felt that transactions were slow, inconvenient, and encountered many typical errors such as not being able to make transactions or not being able to register for biometric confirmation.
Using the payment application of Vietcombank as the main means of payment, but since the announcement of the biometric feature update, Mr. Hoang Duc Phuc (Thai Binh) has continuously encountered problems when he cannot update successfully.
Mr. Phuc said: “There are times when money needs to be transferred immediately but it is not successful. The bank reports a server error during registration.”
Also at Vietcombank, on the morning of July 1, Mr. Hieu Trung (residing in Dam Ha, Quang Ninh) panicked when he continuously encountered the error "account is being accessed on another device/browser", making it impossible for him to make timely transactions.
Similar to Vietcombank, with Vietnam International Commercial Joint Stock Bank (VIB), many customers also cannot update biometrics.
Hoang Ngoc Tuan (Hanoi) said he spent two days over the weekend updating this feature, but when his phone scanned his ID card, it kept failing. On the morning of July 1, when he tried to complete it, Tuan encountered a connection error.
“I couldn’t call the bank hotline. When I got to the bank, it was crowded and I had to wait. At times like this, customers can’t stay calm,” Tuan shared.
According to the new regulations, from today (July 1), individual customers who transact more than VND10 million or total daily transactions of more than VND20 million will have to check their biometrics (face). Therefore, customers need to authenticate their biometrics with the bank to ensure successful transactions.
Therefore, many people "cried out" because they could not make transactions during the day because the bank's application continuously displayed a notification requesting a biometric update.
Pham Hoang Lan (Ha Dong, Hanoi) said: "This morning, I wanted to transfer 20,000 VND but the banking application kept showing a notification asking for an update, this is very annoying."
Banks work overtime to support biometric installation for people
In addition to those who have difficulty updating their biometrics, others have found solutions to make the biometric authentication process easier. Talking to reporters, Mr. Vu Phan Anh (currently residing in Ho Chi Minh City) said that iPhone models are equipped with a near-field reader (NFC) at the device head to read the electronic chip on the citizen identification card. Users can bring the phone head close to the chip card to easily complete the biometric registration.
Ms. Hoang Hoa (Hanoi) also shared that scanning the chip with the front camera and placing the citizen ID card vertically will help scan the citizen ID card successfully and quickly.
To support people, many banks have increased support for biometric installation at transaction points and branches over the past two weekends, June 29 and June 30.
This week, residents are encouraged to visit bank branches in their neighbourhoods to avail of biometric authentication support.
According to people's feedback, many branches are overloaded with customers coming to handle issues related to biometric installation. However, some bank branches said that the number of customers coming is not too large, people can look for other branches in the area to perform authentication faster.
In addition to commercial banks, the National Population Data Center and the Department of Administrative Police for Social Order have also prepared plans to handle difficulties and problems that people encounter.
According to the regulator, the mandatory biometric update is aimed at preventing losses to account holders when fraudsters withdraw money repeatedly in large amounts. The purpose of these regulations is to ensure that it is the right person who is transferring money, thereby contributing to the safety of account holders.
According to the representative of the Payment Department (SBV), the above regulation only applies to normal money transfer transactions, not to payment transactions where the recipient is the clear destination. All payment transactions that are authenticated by payment acceptance units, credit institutions, and payment intermediaries do not require biometric authentication. For example, payment of electricity, water, tax payments, transportation fees, etc., all transactions with a clear destination do not require biometric authentication.
Source: https://laodong.vn/kinh-doanh/muon-kieu-kho-khan-cua-nguoi-dan-ngay-dau-trien-khai-sinh-trac-hoc-khi-giao-dich-1360205.ldo
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