MobiFone 3C SMS provides a comprehensive text message switchboard solution, helping businesses send information to all customers with few operations in a short time.

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3C Call Center is a center for receiving, processing and taking care of customers through a system of machines (IP Phone, computer, smartphone or traditional mobile device), built on a cloud computing platform. This is a solution provided by MobiFone network, capable of meeting the requirements of a professional switchboard with hundreds of specialists, making and receiving an unlimited number of simultaneous calls. The ability to intelligently route and distribute calls and the ability to monitor call quality allows for optimizing the operation of a professional switchboard. The advantage of 3C Contact Center is a unified multi-channel switchboard solution, allowing employees to communicate with customers on many different channels, including voice, SMS, Facebook, livechat, email on a single interface, helping to simplify operations for employees while improving the management capacity of the business. In particular, the 3C SMS solution must be mentioned, allowing call center staff to send sales messages and customer care messages right on the website interface while communicating with customers simply and easily without interrupting the staff's calls, increasing the speed of request processing and the productivity of the staff and the call center. In addition, 3C supports sending mass messages to customer lists according to pre-set campaigns, a feature available in the Contact Center solution package.
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With MobiFone 3C SMS solution, businesses can inform customers using all types of basic to modern telecommunications services, old generation phones using 2G network can also quickly access information transmitted by the business. At the same time, thanks to the use of regular mobile networks, the voice quality of employees and customers is always guaranteed even when employees have to move continuously, in places without wifi/3G/4G/Internet. MobiFone 3C can integrate with existing CRM software of the business through API forms, making the process of managing customer data easy and smooth. Customers can send messages directly on different devices such as mobile phones, laptops, desktops, mobile devices... and information is saved on the customer's cloud account, when needed, it can be used immediately. MobiFone 3C has high data security, customers do not worry about data disclosure. If the customer already has a switchboard phone number, MobiFone will convert the business's subscriber number to the 3C switchboard in just one working session from the time of signing the contract to use the solution. According to MobiFone's representative, there are many benefits when businesses use MobiFone 3C service. First of all, this is a solution built on a powerful technology platform developed by Google, so it can handle a large number of simultaneous calls but "consumes" few resources. Second, MobiFone 3C is easy to deploy with a large number of businesses because it takes advantage of the business's own infrastructure (Internet, VoIP devices, smartphones, websites, etc.) without having to install any additional software, ensuring compactness and ease of deployment. Third, MobiFone has full switchboard voice features as well as integrated customer data management tools (CRM), with the ability to expand social networking features (web chat, Facebook page, email, sms, etc.). “With the above benefits, the cost of calling the switchboard using the MobiFone 3C solution is 40 - 49% more economical than the traditional switchboard form. This is a big savings for businesses,” said a MobiFone representative. For any consultation requests about the solution, customers can call 0936.110.116 or chat with MobiFone customer care staff on the website https://3c.mobifone.vn.

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