Kinhtedothi - The establishment of a one-level Public Administration Service Center model under the provincial People's Committee is a direction that is completely consistent with the inevitable trend of society, consistent with the orientation of innovation, and the arrangement of the political system's apparatus to be streamlined, effective, and efficient.
On the morning of March 18, at the Government headquarters, Prime Minister Pham Minh Chinh, Head of the Government Steering Committee on Science, Technology, Innovation, Digital Transformation and Project 06, chaired and directed the first meeting of the Steering Committee.
Attending the bridge point of Hanoi People's Committee headquarters were Vice Chairman of Hanoi People's Committee Nguyen Trong Dong and representatives of leaders of a number of city departments and branches.
Discussing the implementation of the model of a one-level Public Administration Service Center under the Provincial People's Committee at the Conference, Vice Chairman of the Hanoi People's Committee Nguyen Trong Dong said that in 2024, under the direction of the Government and the consensus of the entire political system, the City People's Committee has focused on piloting the model of a one-level Public Administration Service Center towards fundamental changes in the method of handling administrative procedures; forming a smart administrative platform without administrative boundaries to best serve the needs of people and businesses in the capital, contributing to creating satisfaction of people and businesses with the service of state agencies in the capital, improving the ranking of the SIPAS index.
The city has opened 2 branches of the Public Administration Service Center and received administrative procedure records from departments, branches and People's Committees of districts (Cau Giay, Tay Ho); continued to deploy 10 branches throughout the city (expected to open on April 1, 2025); put into operation public service agents with the participation of public postal enterprises, technology enterprises....
According to Vice Chairman of Hanoi People's Committee Nguyen Trong Dong, the establishment of a one-level Public Administration Service Center model under the provincial People's Committee is a direction that is completely consistent with the inevitable trend of society and consistent with the orientation of innovation, streamlining the organization of the political system to be streamlined, effective and efficient.
The implementation basically meets specific goals such as converting the management model to non-administrative boundaries by organizing branches in large districts to allow receiving and handling administrative procedures regardless of administrative boundaries to minimize time and costs and create the most favorable conditions for people and businesses in the process of participating in handling administrative procedures.
Along with that, shaping the mindset of "people and businesses are customers", considering people and businesses as customers; the departments receiving and handling procedures not only provide services, but also ensure the satisfaction of people and businesses - the real customers of the administrative system.
Strengthening the inspection and supervision of the administrative procedure settlement process at agencies and units in the digital environment in real time, building an automatic monitoring and evaluation system based on data to ensure publicity and transparency, through which people and businesses can monitor and supervise the administrative procedure settlement process.
"Implementing the model of a one-level Public Administration Service Center also ensures the goal of applying artificial intelligence (AI), data connectivity in implementing administrative procedures, aiming to change and reshape the approach between people and state administrative agencies/ fundamentally change the implementation method from "requesting, asking for procedure settlement" to "demand and service"; shaping a "non-spatial" administrative environment - Vice Chairman of the City People's Committee Nguyen Trong Dong emphasized.
It is known that, implementing Resolution No. 57-NQ/TW dated December 22, 2024 of the Politburo on "Breakthrough in science, technology, innovation and national digital transformation", the Hanoi People's Committee has been actively implementing specific local contents and tasks in accordance with the spirit and orientation.
In the spirit of the direction of the General Secretary and the Central Steering Committee, Hanoi city has urgently and actively researched and organized scientific seminars with experts and scientists; absorbed the opinions of experts and scientists at the seminar and completed, updated and supplemented the draft Action Program of the City Party Committee; issued a Plan to implement Resolution 03/NQ-CP, which identified the principle of "clear people - clear work - clear progress - clear results", determined responsibilities and ensured monitoring and supervision of implementation.
The Action Program of the Hanoi Party Committee and City has 19 specific targets for the Party agencies and 30 targets for administrative agencies until 2030, with a vision to 2045; The City is determined and identifies: Developing science, technology, and innovation is the top important driving force to turn Hanoi into the leading center of science, technology, and innovation in the region.
This is a decisive factor in improving labor productivity, promoting growth model transformation, perfecting institutions, urban governance methods and sustainable socio-economic development, creating a foundation for Hanoi to deeply integrate, enhance international competitiveness and take the lead in the national digital transformation process.
Source: https://kinhtedothi.vn/ha-noi-mo-hinh-trung-tam-phuc-vu-hanh-chinh-cong-mot-cap-la-huong-di-phu-hop.html
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