On the evening of March 2, customers in Hanoi were shocked when they received electricity bill payment notices from power units under the Hanoi Electricity Corporation (EVNHANOI). Most of the bills were nearly double the amount due from the last payment.
Many people wonder why electricity bills are higher in cold weather than in summer. On social networking groups, this is also one of the hotly discussed issues.
In fact, in this electricity bill announcement, the number of days for calculating electricity bills is nearly 2 months, instead of just 1 month as usual. Because, from February 29, 2024, EVNHANOI will implement a change in the meter reading schedule to the last day of the month.
EVNHANOI said: Customers' benefits are always guaranteed because the electricity usage of each level is adjusted according to the actual number of days of the meter reading period in the month if there is any change.
Specifically, EVNHANOI has moved the meter reading date to the end of the month for more than 2.8 million electricity customers across the capital.
Mr. Nguyen Dinh Thang - Deputy Director of Hanoi Department of Industry and Trade said that the Department has issued a document directing and unifying the entire city on changing the electricity meter readings of EVNHANOI, because this is a necessary task, ensuring consistency in management, minimizing errors in the process of reading and settling bills as well as ensuring fairness for all electricity customers.
"This is an existing policy and the Corporation has reported to all levels to unify and synchronously implement and disseminate information to the people," said Mr. Thang.
Below is a specific case of a customer in the area recording electricity on the 3rd of every month, from February 2024 switching to recording electricity on the last day of the month, the billing period will be calculated as follows:
According to EVNHANOI, customers can check their electricity output, use the online electricity bill calculator to look up and calculate their monthly electricity bill. The amount of electricity recorded to calculate the electricity bill in the shifting month will be more than the electricity bill of previous months. The following months will return to normal.
In response to consumers' concerns about the increased electricity consumption during the period, which will affect customers' rights when calculating electricity prices according to the ladder, EVNHANOI commits that customers' rights are always guaranteed because the electricity usage of each level is adjusted according to the actual number of days of the meter reading period in the month if there is a change.
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