After the controversy over Kera vegetable candy advertising, a TikToker agreed to refund 100% of the money customers paid for candy on his channel. Meanwhile, many celebrities have only apologized.
Mr. Nguyen An (nicknamed Uncle Ca, has a large following on TikTok) proactively went to the authorities to express his desire to take responsibility after advertising Kera candy - Screenshot
TikToker agrees to return 100% of the money, proactively go to the authorities to declare and take responsibility .
Amidst the controversy over Kera candy, Mr. Nguyen An (owner of the TikTok channel "Chu Ca Review Without Booking") has taken a highly appreciated action to resolve the matter.
Accordingly, he informed that customers only need to take a photo of the order information, then send it to the channel, and a staff member will check it. If this order is indeed made on his TikTok channel, customers will be refunded 100% of the amount spent, including shipping costs, regardless of whether the customer has used the product or not.
"This is to take responsibility for my shortcomings, for not giving everyone the most accurate information about the ingredients of Kera vegetable candy. I could have done it better, if I had researched more carefully," said Mr. An.
This seller also affirmed that in case the product is harmful to the health of consumers, he will certainly be responsible before the law. At the same time, he is responsible for all advertisements about this product.
As a product promoter, Mr. An proactively went to a number of authorities to report the incident, as well as expressed his desire to be guided and take responsibility.
In the advertising market, this is a rare channel that does not accept bookings for videos specializing in product quality reviews; income mainly comes from commissions when doing affiliate marketing.
Quang Linh Vlogs apologizes, Miss Thuy Tien blames Kera vegetable candy factory
Many celebrities have been caught up in controversy for selling Kera candy - Photo: Kera
Although the product is essentially a candy, Kera has a unique packaging design that reminds many customers of a medicine box or a functional food box.
In addition, this product was also supported when Miss Thuy Tien once advertised this as her "brainchild". She said that this product contains many nutrients, added fiber, suitable for adults and children.
Meanwhile, Quang Linh Vlogs and Hang Du Muc also have "great contributions" in attracting sales for this product. Quang Linh Vlogs himself once said that one Kera vegetable candy is equivalent to a plate of boiled vegetables.
After customers complained about the exaggerated advertising, ambiguous and untrue information, Quang Linh Vlogs apologized for his above statement.
Meanwhile, Miss Thuy Tien apologized to customers and blamed the factory. Meanwhile, Hang Du Muc responded in a roundabout way, without any clear action.
Currently, many fans and customers are waiting for the conclusion of the authorities after inspecting the Chi Em Rot Group Joint Stock Company (HCMC, founded by Quang Linh Vlogs, Hang Du Muc and many others), as well as Asia Life - the Kera candy factory.
At the same time, waiting for a solution to ensure the rights of customers who have placed their trust in the seller, especially those who are influential and famous on social networks.
Kera vegetable candy has a very special packaging, making many people think of a medicine box or a functional food box - Photo: Kera
Source: https://tuoitre.vn/lum-xum-keo-rau-kera-da-co-tiktoker-dong-y-tra-lai-tien-quang-linh-vlogs-xin-loi-thuy-tien-do-loi-20250308144037533.htm
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