This prestigious award recognizes leading healthcare organizations with best practices in Asia-Pacific. This year, the award was held within the framework of the Asian Hospital Management Conference in Kuala Lumpur, Malaysia from September 5-6, 2023.
The project "5-star Doctor Kiosk - Improving patient satisfaction and streamlining operational efficiency" of Hoan My Thu Duc International Hospital was highly appreciated by the Jury for its effectiveness and practicality in improving patient experience.
Accordingly, thanks to the integration of information technology systems in patient experience surveys, hospitals can easily record objective assessments from customers/patients, track information and provide specific solutions to improve service quality and clinical quality.
Hoan My Thu Duc International Hospital is the newest member of Hoan My Medical Group to achieve this prestigious award.
Hoan My Thu Duc International Hospital was honored in the category of Improving patient experience.
Mr. Dilshaad Ali Bin Abas Ali, General Director of Hoan My Medical Group shared: " The recognition from the Asian Hospital Management Organization is a testament to Hoan My's dedicated efforts in the mission of improving the health and lives of Vietnamese people. With the motto of creativity, integration and patient-centeredness, we are committed to always striving to improve the quality of healthcare services, bringing the best experiences to patients at all 14 hospitals and 7 clinics nationwide ."
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