rigorous exam
In the blink of an eye, after 9 years working as a flight attendant at an international airline, Ms. Ngoc Anh has had the opportunity to visit more than 100 different countries. The nature of her job has shaped her into a more patient, meticulous, independent and open-minded person.
Before becoming a flight attendant, she spent 4 years working as an international payment officer at a bank in Vietnam. The income was good and the job was stable, but she found the appeal of being a flight attendant to be greater.
Ms. Ngoc Anh "joined the army" for an international airline (Photo: NVCC).
That is why she did not hesitate to change her career. During that time, she took the opportunity to learn about the new career and the application process for airlines.
Instead of working domestically, she boldly chose to try her hand at an international airline.
The job started smoothly when she received support from her family. The day she set foot in the United Arab Emirates (UAE) to attend a flight attendant training course, she was filled with nervousness, mixed with excitement for a completely new experience.
The airline's training and recruitment process is extremely harsh, with huge competition. "We often tell each other that 2 months of training to become a flight attendant is no different from studying a lot of knowledge to prepare for the university entrance exam," said Ms. Ngoc Anh.
Failing the first exam, Ms. Ngoc Anh was not discouraged. Half a year later, the female bank employee continued her journey of training and further practice to pass the selection rounds.
"I applied for the second time and demonstrated my improvement in customer service skills, teamwork skills and communication skills. As a result, I passed this application round and officially joined the flight attendant team of the leading airline in Dubai," said Ms. Ngoc Anh.
The job helps her fulfill her dream of visiting many different countries (Photo: NVCC).
Here, new employees like her undergo more than seven weeks of training on the highest industry standards of customer service, safety and service delivery at the airline's state-of-the-art facility in Dubai.
On her first flight as a flight attendant, she did not experience too much pressure. According to regulations, new flight attendants will carefully observe the tasks to be done to gain practical experience for themselves. That was a flight from Dubai to Saudi Arabia.
Flight attendants "play many roles"
Ms. Ngoc Anh shared: "When I became a flight attendant, I learned how to become more independent, adaptable and stronger.
It is often generalized that a flight attendant can simultaneously take on the role of a doctor, a chef, a bartender or a firefighter.
This flight attendant agrees with that statement when looking back at the situations she had to handle on flights, after the plane doors closed and the "giant iron bird" took off with nearly 500 passengers on board.
Gifts she collected when visiting different countries (Photo: NVCC).
Ngoc Anh remembers the situation that occurred on a flight from New York (USA) to Dubai the most. At that time, the plane was about 2 hours away from landing when a passenger felt unwell, had difficulty breathing, and had a fast heartbeat.
Ms. Ngoc Anh quickly approached, assisted the passenger and informed the chief flight attendant and pilot about this case. At that time, the pilot made an emergency landing at the nearest airport to assist the passenger.
On long flights, there were passengers who were in a bad mood. Ms. Ngoc Anh patiently talked, listened and convinced them to continue using the service. After those efforts, the passengers felt more satisfied.
It is the gratitude of the customers that gives her more motivation to do her job better.
"On every flight, I really enjoy meeting Vietnamese passengers. Many passengers were surprised to meet a Vietnamese flight attendant working for an Arab airline and openly introduced me to destinations and unique dishes to try after landing," said Ms. Ngoc Anh.
To date, she has set foot in more than 100 countries, famous destinations across all continents.
A flight attendant's relaxing moment after long flights (Photo: NVCC).
Wherever she goes, Ms. Ngoc Anh keeps the habit of preserving memories by collecting phone accessories, cups, spoons from different countries, etc. Her souvenir cabinet at home is full of places she has been.
Ms. Ngoc Anh also shared her experiences that help her stay steadfast in the face of difficulties and challenges of being a flight attendant.
"Everyone has their own principles. For myself, I don't hold anyone's belongings, even acquaintances. I proactively say "sorry, I can't hold it for you", Ngoc Anh said she always prepares her own luggage for every flight.
With 9 years of experience in the profession, she believes that alertness is essential for this job. Each flight attendant must always strictly follow the airline's regulations and know how to protect themselves.
Ngoc Anh has long stopped counting flight hours. Over the past 9 years, her passion for her job is still fresh. Every day, she is still trying to realize her cherished plans.
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