Green car company SM gives money to customers who give feedback on service

Xanh SM and its team of drivers and staff are committed to establishing and providing green mobility services towards 5-star standards nationwide.

The "Green listens to you" program is being piloted by GSM from today (June 21) to December 31. With the desire to enhance the role of customers in setting service standards, and at the same time quickly and promptly receive feedback and contributions from customers during the service usage process, GSM will add the "Suggestion" function right on the Green SM application.

Accordingly, customers can use this function to send feedback to Xanh SM, or reflect on things that they are not satisfied with or want Xanh SM to improve according to the "10 no" service commitment announced by the company. Xanh SM's specialized department will receive, verify information, classify, process and respond to customers as soon as possible.

In particular, if any feedback is determined to be accurate, contributing to improving the standards of drivers or service standards, customers will receive meaningful gifts, worth from 100,000 to 5,000,000 VND/time. This amount will be converted into service benefits through prepaid cards of Xanh SM.

In parallel, Xanh SM will strengthen professional training, issue standards and codes of conduct for drivers, ensuring consistent quality among service platforms including Xanh SM Taxi, Xanh SM Luxury, Xanh SM Platform, Xanh SM Bike and Xanh Express. Thereby, Xanh SM and its team of drivers and staff are committed to establishing and providing green mobility services towards 5-star standards nationwide.

This is the first time in Vietnam that a transportation service business unit has implemented a gift program with great value to encourage customers to contribute to improve and enhance service quality. This not only demonstrates the spirit of learning and listening to customers, but also shows the determination to eliminate inappropriate behaviors, thereby raising industry standards, and at the same time creating development motivation for the entire GSM team.

The program "Green listens to you" is being piloted by GSM with the desire to enhance the role of customers in setting service standards.

Mr. Nguyen Van Thanh - General Director of GSM Global said: "After the policies of reducing fares for customers, increasing revenue sharing for drivers through the program 'Green Summer for a Green Future', we continue to implement the program 'Green listens to you' to further improve service quality and driver quality, ensuring maximum satisfaction and peace of mind for customers. I believe that the drastic actions for consumers that Xanh SM is implementing will receive strong support from both drivers and customers, thereby contributing to establishing a new standard for green mobility services by electric vehicles, further promoting the green transition process in transportation in Vietnam".

To date, after more than a year of launching, Xanh SM has been present in 45 provinces and cities, cooperating with more than 35 partner businesses and attracting thousands of drivers to join the Xanh SM Platform to provide green mobility services by electric vehicles to tens of millions of customers nationwide. Quickly rising to the top 2 in the market after just over 7 months, Xanh SM has created positive changes to the face of urban traffic in Vietnam, while making a strong contribution to reducing toxic emissions into the environment.

Source: https://thanhnien.vn/chua-tung-co-hang-xe-xanh-sm-tang-tien-cho-khach-hang-gop-y-dich-vu-18524062112521142.htm