DNVN - At the seminar organized by the Da Nang Department of Tourism, two experts who are business directors at Novotel Hanoi and Melia Hanoi hotels with extensive experience in welcoming Indian tourist groups shared their experiences in serving and preparing products and services, especially ensuring to meet strict culinary needs...
On September 13, the Da Nang Department of Tourism held a seminar to share experiences in serving Indian tourists, preparing for the launch of the Da Nang - Ahmedabad route with a frequency of 2 flights/week operated by Vietjet Air from October 2024.
Deputy Director of the Da Nang Department of Tourism Nguyen Thi Hoai An said that the number of Indian tourists to the city has grown strongly in recent years. In the first 8 months of 2024, the city welcomed more than 135,000 visitors, accounting for more than 43% of the total number of Indian visitors to Vietnam, an increase of 55% over the same period in 2023.
Da Nang tourism industry shares information and exchanges culinary experiences to serve Indian tourists.
At the seminar on September 13 organized by the Danang Department of Tourism, two experts, who are business directors at Novotel Hanoi and Melia Hanoi hotels with extensive experience in welcoming Indian tourist groups, shared their experiences in serving and preparing products and services, especially ensuring that they meet the demanding culinary needs of the world's most populous market.
Experts say that despite many cultural differences and challenges in meeting the needs of guests in terms of culinary style, lifestyle, etc., India is a very potential market. If you understand how to serve, prepare carefully and have a clear process, have well-trained staff, speak English fluently, and have a good grasp of information, welcoming guests will be easy and bring in a large number of guests even during off-peak tourist seasons.
According to experts, the unique feature of Indian communication culture is that it prioritizes face-to-face and direct meetings instead of phone/email. In order for Da Nang to effectively exploit the Indian tourist market, the city's tourism businesses need to proactively work directly with the market through travel agencies and contacts in India.
At the same time, tourism businesses also need to proactively participate in tourism fairs such as OTM, SATTE, BLTM, MILT... to directly meet and discuss with tourism partners in India. Most of the Indian tourists are young, so most of them are also exploited through OTA channels.
Accommodation establishments can work with restaurants specializing in Indian cuisine to provide food products and services to guests (including 4 main groups: vegetarian/non-vegetarian/jain/non-pork, non-beef). It is not necessary to hire a separate chef because each region of India has a different culinary style, so hiring a separate chef is not necessarily enough to serve this entire market.
Hai Chau
Source: https://doanhnghiepvn.vn/kinh-te/giam-doc-novotel-va-melia-ha-noi-chia-se-kinh-nghiem-phuc-vu-khach-an-do/20240914073748808
Comment (0)