This is a cooperation that promises to bring about remarkable improvements in business development and customer service of FWD in particular and the insurance market in general.
FWD Group promotes the application of artificial intelligence in an efficient, optimal and responsible manner.
With AWS as its strategic cloud provider, FWD Group will continue to operate its core business applications, from finance applications to customer interfaces and financial advice, on the AWS cloud. The expanded collaboration with AWS will also provide FWD with greater flexibility, scalability and responsiveness as it transitions its data centers to the cloud.
Mr. Sandeep Pandey, Deputy General Director of Technology and Operations at FWD Group, shared: “At FWD, cloud computing is not just an IT priority but a comprehensive strategy for the group. Digital orientation is a top priority that has helped FWD build infrastructure and business capabilities that are not only secure on the cloud platform but also fully integrated across departments as well as with important partners such as AWS.
Thanks to these platforms, we can accelerate the application of generative artificial intelligence in an efficient, optimal and responsible way, in line with our vision of changing the way people feel about insurance.”
Cloud technology has had a positive impact on FWD's software development and deployment, reducing deployment times and improving customer experience. By the end of 2023, FWD had migrated 97% of the group's applications to the cloud, up from 27% on December 31, 2020, with 93% of applications requiring migration.
With a commitment to digital transformation and customer focus, FWD customers can participate in comprehensive digital insurance.
“For over a decade, AWS has been helping financial and insurance companies around the world improve their customer service through cloud computing services and AI technology,” said Francesca Vasquez, Vice President of Generative AI Innovation Center and Professional Services, AWS.
The desire to exploit the potential of cloud and artificial intelligence demonstrates FWD Group’s commitment to digital transformation and customer centricity. With the reputation and capabilities of AWS, we are pleased to continue to accompany FWD on the journey to promote innovation, optimize costs, increase efficiency and develop business.”
A practical example of collaboration with AWS includes FWD’s Omne application, which allows customers to proactively perform operations and make insurance claims online. The application has been highly appreciated by customers with positive satisfaction scores since its launch in 2022. AWS also supports FWD in developing a centralized financial center on cloud computing to serve the collection, analysis and processing of financial, investment and pricing data at FWD.
A cloud-first strategy underpins the harnessing of generative AI that helps FWD stand out in delivering differentiated customer experiences.
Between 2021 and 2023, FWD saw a sharp increase in the number of employees taking cloud computing courses provided by technology partners. Among them, more than 600 FWD employees joined the AWS Skills Guild - a program that helps improve comprehensive cloud computing skills within the organization.
FWD’s cloud platform, which includes analytics, data management and AI, has helped the group improve performance and security. FWD Group’s cloud-first strategy is the foundation for harnessing generative AI to enhance customer experience and expand operations in acquisition, marketing, financial advisory operations and distribution channels, underwriting, claims and customer service. FWD began its AI journey in 2019 and now has nearly 200 AI models in use across the group, with more than 600 AI use cases in real-world deployment.
Source: https://vtcnews.vn/fwd-mo-rong-cong-tac-chien-luoc-voi-aws-khi-chuyen-doi-len-dien-toan-dam-may-ar873078.html
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