(Chinhphu.vn) - Vietnam Electricity Group (EVN) aims to become a digital enterprise by 2025, taking customer satisfaction as a measure, based on comprehensive application of digital technology in management and development of the energy sector.
EVN Deputy General Director Vo Quang Lam (2nd from left) shared at the seminar "Promoting digital transformation of the Industry and Trade sector" on November 21 - Photo; VGP/Toan Thang
This is the sharing of EVN Deputy General Director Vo Quang Lam at the seminar "Promoting digital transformation of the Industry and Trade sector", on November 21, in Hanoi . EVN Deputy General Director Vo Quang Lam said that with this goal, EVN has boldly carried out comprehensive digital transformation of the Group's activities, in which 100% of level 4 electricity services have been provided on the National Public Service Portal; 99.54% of electricity transactions are carried out in the electronic environment; the entire process of using electricity has been digitized and interconnected from the request for electricity use, to the time of using electricity, answering electricity use requests, issuing invoices, paying invoices, ... are all carried out in the electronic environment. To achieve this result, EVN has drastically and synchronously implemented solutions, including reviewing internal processes to optimize and eliminate unnecessary procedures, typically EVN's business processes have been continuously improved and changed 4 times since 2002. Planning and gradually converting new technology equipment to replace expired equipment (electronic meters replacing expired mechanical meters); at the same time, changing and developing synchronously with the general development of national infrastructure platforms and State policies and mechanisms. According to Mr. Vo Quang Lam, through the implementation of EVN's digital transformation, experience shows that forming a culture of accepting innovation in enterprises is mandatory and also the most difficult task. Therefore, communication and awareness training must be prioritized. There must be a roadmap for change in sync with the social environment and national policies, pilot implementation, step by step removal of obstacles, evaluation of effectiveness and then widespread implementation. Continuously improve and optimize tasks to bring practical efficiency to businesses and convenience to customers.
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