Vietnam Railways Corporation has announced a "hotline" phone number on railway traffic safety to promptly receive and handle information on railway traffic incidents and accidents.

Accordingly, the “hotline” phone number is 0369.118.118, managed by the Railway Transport Operation Center under Vietnam Railways Corporation. The hotline will be officially put into use from May 25, 2024.

The Railway Transport Operations Center manages the “hotline” telephone number to ensure the following features: recording calls, saving the caller’s phone number; receiving and processing information promptly, immediately notifying the responsible unit and position to handle it according to current regulations of the Vietnam Railway Corporation on ensuring railway traffic safety.

The leaders of Vietnam Railway Corporation require member units to thoroughly inform employees in the unit to strictly implement the reporting and handling of reports in accordance with the "Regulations on responsibilities of organizations and individuals participating in activities on national railways in resolving railway traffic incidents and accidents" of the Corporation.

Branches of locomotive enterprises, railway operators and Dong Dang station post the hotline number at their headquarters, station areas, locomotive stations, etc.; coordinate and work with localities where railways pass through to disseminate information about reporting via the railway traffic safety "hotline" widely to the public for information and feedback.

“Railway maintenance companies post “hotline” phone numbers at railway crossings, such as guarded level crossings, automatic warning level crossings, automatic barriers, self-opening walkways, supply and demand lines, road sections, etc. Railway transport businesses post them at their workplaces and on trains. The railway industry will reward collectives and individuals inside and outside the industry who have achievements in informing and reflecting information that helps prevent timely risks of railway traffic insecurity,” the leader of Vietnam Railways Corporation emphasized.

According to nhandan.vn