In order to show gratitude and care for customers, and enhance the prestige of the electricity industry, Thanh Ba Electricity has continuously improved the quality of services to better serve electricity users. That has been recognized and highly appreciated by customers.
Thanh Ba Electricity staff instruct customers on how to use the customer care application
Comrade Phung The Gioi - Deputy Director of Thanh Ba Power Company said: “Thanh Ba Power Company is currently managing and operating 196 transformer stations with over 31,000 customers. To ensure safe and stable power supply to serve local politics, economy and society, Thanh Ba Power Company maintains regular, regular and unscheduled inspections of equipment and comprehensive inspections of the power grid system. Thanh Ba Power Company has deployed many synchronous solutions, strongly applying digital technology in business and customer service, thereby bringing many benefits to electricity customers”.
Currently, the entire process of providing electricity services at Thanh Ba Power has been digitized, the rate of electronic transactions and providing level 4 online services has reached 100%. Receiving customer requests is processed through the electronic system very conveniently and quickly, thereby solving the problem of accessing and checking information easily and conveniently.
The electronic file storage system helps to retrieve information promptly, serving customers to check their files online and propose quick updates and modifications. The work of receiving and processing customer feedback information through the customer service center is ensured regularly and promptly, with a 100% on-time resolution rate.
In order to improve customer service efficiency, the District Power Company continues to publicize procedures, records and propaganda information about electricity services related to resolving customer requests such as new power supply, information on electricity price changes... Along with that, the unit publicizes requirements on customer service quality, customer care utilities through many information channels to inform customers, receive feedback from customers and participate in monitoring service activities of the electricity industry...
At the same time, the District Electricity Company expands and diversifies electricity bill collection channels to create convenience for customers when paying electricity bills, such as payment through banks, intermediary payment through utility services of Viettel, VNPay...
Thanh Ba Electricity staff check transformer stations to ensure safe and stable power supply.
Ms. Do Thi Thuy Linh, Zone 9, Thanh Ba Town said: “Through the propaganda of the electricity industry, my family has changed the monthly electricity bill payment to the form of bank transfer. I was also instructed by the electricity staff to monitor monthly electricity usage through the customer service application. During the process of using electricity, recently we have seen that the unit has paid attention and promptly handled power outages.”
Thanh Ba Electricity has directed departments and divisions within the unit to coordinate to quickly resolve customer requests, from the stage of receiving applications for electricity purchase registration to the stage of connecting electricity to customers, ensuring compliance with the One-stop-shop, One-stop-shop regulations. Providing electricity to customers with electronic signatures, managing grid operations through software...
The unit also arranges a permanent force to fix problems 24/24 hours at the headquarters, at the Regional Management Teams to promptly resolve customer feedback. Maintain regular information exchange in directing and operating through Zalo groups... Therefore, it has significantly saved costs, travel time, accommodation and information is exchanged regularly, transparently, clearly and multi-dimensionally, helping to perform tasks quickly and accurately.
To meet customer needs, in the coming time, the District Power Company will continue to make efforts to synchronously implement solutions on investment in construction and repair of the power grid, gradually cover the power grid, and apply new technology to serve the work of operating and supplying electricity in the area better and better.
The unit will make continuous efforts to maintain a stable and continuous power source, best meeting the production and business activities of customers. The unit continues to improve customer care services to bring the best convenience to customers by specifying information channels to receive customer feedback, with the goal that customer development is the development of the unit.
Thu Ha
Source: https://baophutho.vn/dien-luc-thanh-ba-nang-cao-chat-luong-cac-dich-vu-cham-soc-khach-hang-221549.htm
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