Determining that digital transformation in the electricity sector is no longer a choice, but a mandatory requirement, the right strategic direction to create momentum to help businesses develop sustainably in the 4.0 era. In recent years, the Northern Power Corporation (EVNNPC) has continuously enhanced its comprehensive leadership role so that each officer and employee can proactively change their awareness and habits in implementing digital transformation, constantly strive to learn, improve knowledge, increase connectivity, use and apply digital technology in all aspects of operations to serve customers better and better.
Closely follow and thoroughly grasp the instructions of the Party, Government, and Vietnam Electricity Group on science and technology development and digital transformation, especially from Resolution No. 20-NQ/TW, dated November 1, 2012 of the 11th Party Central Committee on technology development to serve industrialization and modernization in the context of a socialist-oriented market economy; Resolution No. 57-NQ/TW, dated December 22, 2024 of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation; Decision No. 749/QD-TTg of the Prime Minister on approving the "National Digital Transformation Program to 2025, with a vision to 20230"; Resolution No. 03-NQ/DU dated January 11, 2021 of the Party Committee of Vietnam Electricity Group on implementing digital transformation throughout the Group; Resolution No. 68/NQ-HDTV on promulgating the Digital Transformation Project of Vietnam Electricity Group (EVN) was approved…
EVNNPC has proactively developed digital transformation plans for the period 2021 - 2022 (according to Resolution No. 141/NQ-HDTV dated April 8, 2021) and digital transformation plans for the period 2023 - 2025 (according to Resolution No. 192/NQ-HDTV dated August 1, 2023) with the content focusing on key tasks such as: Digitizing processes, digitizing data, deploying digital technologies in all areas of production, business, customer service, construction investment and internal management...
EVNNPC converts 110kV transformer stations to unmanned operation
Specifically, up to now, EVNNPC has completed the 110kV grid database, as well as the medium voltage grid with 100% of the equipment on the grid digitized through the PMIS technical management system software. At the same time, the Corporation has also converted 110kV transformer stations (TSAs) to operate in an unmanned manner. Upgrading the control system and putting the stations into unmanned operation has brought high efficiency and increased labor productivity. In particular, unmanned TSAs are capable of fully automating the management and monitoring of the transformer operation process. The Remote Control Center at 27 affiliated Power Companies is responsible for monitoring and supervising the power supply situation, controlling the entire power grid at 110kV substations, as well as switching devices on the medium voltage grid... Thereby, minimizing the number of operating personnel, reducing the workload that operating staff must regularly monitor, record and report; Ensuring health and safety factors for workers.
Regarding business and customer service, EVNNPC has provided 100% of level 4 electricity services - the highest level in providing online public services according to Government regulations; 100% of work records are processed in the cyberspace environment. In addition, the Corporation has also digitized 100% of records and electricity purchase contracts for customers; Standardized and unified service delivery channels to customers in a unified direction from the Group level down to the Corporation and to the Company level. On the other hand, through the EVNNPC.CSKH application, customers in 27 provinces/cities in the Northern region can now proactively manage their electricity usage online, as well as estimate electricity output and personalize customer care services. In particular, EVNNPC also provides electricity information based on the internet through digital platforms such as: Facebook Fanpage, Zalo, customer service website, email... and accelerates the process of replacing mechanical meters with remote electronic meters. With these platforms, customers can access electricity services anytime, anywhere and with just a few mouse clicks or operations on mobile phones with internet connection.
EVNNPC increases investment and renovation of telecommunications and information technology systems to ensure effective service for production and business activities, meeting the digital transformation roadmap set forth by the electricity industry.
The Remote Control Center at 27 affiliated Power Companies is responsible for monitoring and supervising the power supply situation and controlling the entire power grid at 110kV substations.
In the field of investment, design survey and bidding, EVNNPC has actively transformed digitally by applying electronic construction logs, electronic acceptance records and applying digital signatures in project management on software. Along with that, information on contracts, equipment and unit prices are regularly updated by the Corporation on the IMIS 2.0 program; Deploying specialized 3D design applications in the design of power line and substation construction projects. On the other hand, currently 100% of the number of bidding packages are implemented by EVNNPC in the form of online bidding through the electronic system; 100% of contractor performance data is evaluated, scored and shared throughout the Electricity industry. In particular, the Corporation also proactively participates in the operation of other software systems such as: HRMS human resource management software; Deploying power grid management projects on GIS administrative maps; Power source and grid management (PMIS); Deploying transformer management software…
EVNNPC is thoroughly applying the Digital-Office electronic office system to all employees.
Particularly in the field of internal management, focusing on the field of office management, EVNNPC is thoroughly applying the Digital-Office (D-Office) electronic office system to all employees. This is a new technology platform, ensuring scalability and conformity with the Group's technological orientation. The system includes full subsystems such as: Document subsystem; Incoming document and work subsystem; Outgoing document subsystem/Internal outgoing document subsystem; Applying digital signatures, as well as document records, evaluation, scoring, integrating the document sending and receiving system between EVN and units,... In addition, the system is also supplemented with a number of new business features that fully meet the regulations on office work and are ready for expansion according to EVN's administrative reform.
Mr. Phan Tu Luong - Deputy General Director of EVNNPC - emphasized: Towards the goal of becoming a digital enterprise in the near future, in the coming time, the Corporation will continue to promote digital transformation. In particular, EVNNPC determines to take people as the center and focus on building digital transformation human resources through training and coaching on information technology application skills for employees, as well as skills to ensure information security for information technology staff. At the same time, the Corporation will also proactively upgrade software, develop some new software to meet the development needs of smart grids, as well as serve customers more and more perfectly. In particular, the focus is on improving the capacity to manage and effectively operate equipment for 110kV grids and distribution; Improving the quality of customer service in the field of electricity business; Digitize internal processes in the field of bidding management, improve planning management capacity, build software to support electricity service management...
With methodical steps, combined with the strong direction from the Party Committee, the Board of Members, the Board of Directors, the efforts and determination of each employee in the entire Corporation, it is certain that the digital transformation process at EVNNPC will continue to have strong, effective and comprehensive steps in all aspects of operation. Thereby, contributing to the successful completion of all tasks assigned by Vietnam Electricity Group, soon reaching the goal of becoming a digital enterprise, at the same time promoting and building the image of a friendly, professional, customer-oriented Northern electrician.
Thanks to the promotion of digital transformation, EVNNPC has always successfully completed assigned economic and technical targets. In 2024 alone, the Corporation's commercial electricity output reached over 99 billion kWh, an increase of 9.46% over the previous year, while continuing to maintain its leading position in commercial electricity output among the 05 distribution corporations under EVN; The actual power loss rate reached 3.86%, thereby reaching the target 2 years ahead of the 2021 - 2025 plan assigned by EVN; The rate of customers using electronic services reached 100%; The rate of customers using level 4 electricity services reached 100%; The rate of customers paying electricity bills without using cash increased to 92.4%; The power supply reliability index has been constantly improved; Investment and construction work always ensures progress; Customer satisfaction increased significantly…
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