To make officials truly "servants of the people"

The "Friendly Government" model in Ta Phin commune contributes to building a team of professional officials who are dedicated to the people.

Coming to the headquarters of the Party Committee, People's Council, and People's Committee of Ta Phin commune (Tua Chua district), we were very sympathetic with the image of the civil servants, especially in the reception and result delivery department, who were always happy and enthusiastically explaining to the people about the issues they were wondering about and did not understand.

To build the image of friendly and approachable civil servants, Ta Phin commune selects, arranges and organizes personnel to ensure scientific and effective results. At the same time, each civil servant always strives to implement the regulations of setting an example, building working style and manners according to the motto of "respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people". Implementing well the "Office smile", welcoming warmly, explaining and guiding people enthusiastically in resolving administrative procedures.

Thanks to that, in the first 6 months of this year, through a survey, 97% of people and organizations were satisfied with the handling of administrative procedures at the reception and result delivery department of the commune.

Mr. Mua A Giang, Ta Phin village, Ta Phin commune said: "Every time I come to the commune headquarters to work, I am guided and supported by the staff to quickly and enthusiastically resolve my work. I am also very satisfied with the polite and friendly attitude of the leaders and staff of the reception and result delivery department when meeting and working."

Staff of the Reception and Results Department of Tua Chua district enthusiastically guided people to complete administrative procedures.

According to Mr. Tran Ngoc Duyen, Secretary of the Party Committee of Ta Phin commune, in order to build a team of friendly civil servants, serving the people, leaders and civil servants of the commune always strive to improve their capacity, qualifications and sense of responsibility to resolve people's work in accordance with regulations, quickly and conveniently. Strengthening close relationships with people, listening to people to grasp their thoughts, feelings, aspirations and always putting the legitimate interests of the people first. From there, the awareness of the team of civil servants of the commune has changed towards openness, friendliness, increased responsibility, contributing to strengthening people's trust in the Party Committee and government.

Along with enhancing the sense of responsibility of civil servants in serving the people, authorities at all levels are willing to apologize to people for not receiving and handling administrative procedures on time or for incorrect attitudes and standards of civil servants.

For example, the Reception and Result Delivery Department of Thanh Luong Commune People's Committee (Dien Bien District) received the marriage registration application of Ms. Dam Khanh Duong, in Village 13, but due to slow network connection, the result was not returned to the citizen on the same day. At the same time, in the process of guiding and processing the application, the civil status judicial officer of the commune was somewhat impatient and explained loudly, not in accordance with standards. Immediately after learning about the incident, Thanh Luong Commune People's Committee sent a letter of apology to Ms. Dam Khanh Duong personally, hoping to receive sympathy and a serious commitment to learn from experience, overcome limitations in the process of receiving and processing documents and administrative procedures (TTHC); not to let the above situation happen in the future. At the same time, it is necessary to discipline civil status judicial officers to properly implement the standards and ethics of officials in performing their duties.

People find it convenient and easy to carry out administrative procedures at the Reception and Results Department of Tuan Giao district.

In recent years, the Party Committees and authorities at all levels in the province have resolutely directed the development and strict implementation of regulations and rules on public service ethics for civil servants and employees. At the same time, they have thoroughly implemented the movement and regulations on office culture, codes of conduct, respectful attitudes, close and enthusiastic working styles, and enthusiastic explanations and guidance for the people.

Civil servants strictly follow the principles in communicating with citizens according to the motto "4 pleases, 4 alwayss and 5 nos" (hello - sorry - thank you - permission; always smile - always be gentle - always listen - always help; no authoritarianism, arrogance - no insensitive, irresponsible bureaucracy - no corruption, waste - no flattery, lobbying, deceit - no taking advantage of position and power when performing public duties).

Along with that, attention is paid to improving the capacity, cultural and professional qualifications of the staff, especially at the commune level. Up to now, the whole province has 2,593 commune-level staff and they are basically arranged in accordance with their training majors, gradually becoming younger (under 40 years old accounts for 68%). Commune-level staff with a standard general education level account for 92.1%; with professional qualifications from elementary level or higher account for 99.61%; with political theory level account for 98.6%. Commune-level civil servants with a standard general education level account for 96.7%; with professional qualifications from college level or higher account for 83.4%.

Staff of the reception and result delivery department of Muong Nhe commune (Muong Nhe district) enthusiastically guided people to resolve administrative procedures.

The staff have raised their awareness of discipline and work order. The behavior between superiors and subordinates, between colleagues and colleagues, between staff and people is properly demonstrated. In 2023, 100% of commune-level staff will well implement the regulations on office culture, codes of conduct, and regulations on receiving people.

Mr. Loan Van Toan, Deputy Head of the Department of Government Building and Youth Affairs (Department of Home Affairs) said: To build the image of friendly, close and responsible civil servants towards the people, currently, all levels of government are developing models of "Friendly Government" and "Friendly Police". Through implementation, many localities have had very positive changes in the work of receiving people and respecting people. The majority of civil servants have promoted their role of serving the people; behaved and interacted with people politely and intimately; their style and language in communication and behavior were gentle in the spirit of "Respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people" according to the ideology and moral example of Ho Chi Minh. Thereby contributing to the shift from a management government to a government serving the people, strengthening people's trust in the Party and the State.

Source: https://baodienbienphu.com.vn/tin-tuc/chinh-tri/217482/de-can-bo-thuc-su-la-%E2%80%9Ccong-boc-cua-dan%E2%80%9D