Announcing hotline to receive suggestions on handling administrative records "green lane"

Handling administrative procedures for people at the Tay Ho Public Administration Service Center Branch. Photo: Source HNMO

Accordingly, implementing the direction of the Chairman of the City People's Committee in Official Dispatch No. 991/UBND-TH dated March 19, 2025 on directing the flow and shortening the processing time for groups of work procedure records to achieve the city's GRDP growth target of over 8%; at the same time, to ensure prompt receipt of information and response to recommendations from organizations and individuals related to the delay of "green lane" records but not yet responded by the city's functional units to urge, inspect and control the handling according to regulations, the Hanoi City Public Administration Service Center informs organizations and individuals of the hotline number: 024.1022 (extension 7).

In addition, citizens can contact via the following AI hotline channels: 19001009; iHanoi (Digital Capital Citizen Application); email tthtcskh_tthc@hanoi.gov.vn; website: https://ttpvhcc.hanoi.gov.vn; Facebook: https://www.facebook.com/profile.php?id=61571668499485; Zalo: http://zalo.me/3499917305709217875.

Source: https://hanoimoi.vn/ha-noi-cong-bo-duong-day-nong-tiep-nhan-kien-nghi-ve-xu-ly-ho-so-hanh-chinh-lan-xanh-696944.html