In the category of “Telecommunications Awards 2024”, CMC Telecom is the only Vietnamese brand to appear alongside internationally renowned names, affirming its leading position in providing excellent customer service in the regional and global markets.

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CMC Telecom received the award "Best Telecommunications Brand of Customer Service Vietnam 2024" from Global Brand Awards
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List of businesses in the category "Telecom Awards 2024"

Since 2017, CMC Telecom has built a service platform based on the core value of "Customer centric" - Customer orientation - demonstrating the philosophy of putting customers at the center of all activities and all products and services. 2023 marks an important milestone when CMC Telecom makes customer experience a strategic focus.

According to the results of the periodic service quality assessment conducted by CMC Telecom in January 2024, 95% of customers were satisfied with the service quality provided by CMC Telecom and 98% of customers were satisfied with the customer care activities organized by CMC Telecom. Notably, CMC Telecom achieved 38 points for the customer loyalty index (NPS), in which the industry average NPS score was 31, according to the Telecom NPS Benchmarks and CX Trends in 2023 report.

To ensure a seamless and consistent customer experience, CMC Telecom adheres to and applies 4 key commitments.

Firstly, CMC telecom is committed to maintaining a strong support team that undertakes specialized tasks such as: product and service consulting, providing information and professional technical support, service implementation and after-sales care and support.

Second, CMC Telecom is committed to accompanying customers through a team of experts with knowledge and capacity guaranteed by certificates from the world's leading organizations; supporting customers throughout the process before, during and after using products and services.

Third, CMC Telecom's customer support service operates 24/7 with a team of experts divided into 3 levels, to ensure quick and effective classification and processing of requests.

Fourth, CMC Telecom commits to ensuring SLA (service quality commitment) on service provision and support for customers. SLA is regularly adjusted and updated by CMC Telecom to best meet customer needs.

In particular, recently, CMC Telecom has opened the Comprehensive Operation Center (CMC Comprehensive Operation Center - COC) with the mission of becoming the leading comprehensive operation center in Vietnam. It provides monitoring and protection services for the safety and performance of businesses 24/7. Possessing a diverse product and service ecosystem and a team of experienced experts, CMC Telecom is capable of comprehensive monitoring and management: network operation monitoring; data center operation monitoring; cloud service operation monitoring; information security incident coordination and response monitoring; information technology system monitoring.

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Comprehensive Operation Center (CMC Comprehensive Operation Center - COC)

With a modern monitoring system and a team of senior experts, CMC Telecom customers can rest assured about the infrastructure and network to focus on expanding the market and improving business efficiency... On the journey to conquer the trust and satisfaction of customers, CMC Telecom will continuously improve service quality, service quality, enhance customer experience; with the goal of becoming a comprehensive digital infrastructure and service provider in the region, accompanying Vietnamese enterprises on the digital transformation journey.

Contact CMC Telecom via:

Website: www.cmctelecom.vn

Email: [email protected]

Hotline: 1900 2020

Global Brand Awards

Global Brand Awards is an award system founded by Global Brands Magazine since 2013, honoring outstanding brands in various fields for their great contributions to the common development of the community.

The award is evaluated based on the following criteria: customer feedback and satisfaction with services; innovation and creativity in service delivery; ability to solve problems quickly and effectively; customer engagement strategies and programs; investment in training and developing employee skills.

Thuy Nga