With this convenient service, Chubb Life Vietnam will send free notifications via Zalo to the mobile phone number registered in the contract. Customers will receive all important notifications, including confirmation of insurance claim submission, notice of insurance contract issuance, information about transactions, as well as the compensation settlement process.

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Chubb Life Vietnam launches Notification Service via Zalo to optimize digital insurance experience. Photo: Chubb Life Vietnam

Mr. Nguyen Hong Son - General Director of Chubb Life Vietnam said: The Zalo Notification Service is a completely new utility, allowing customers to always be updated with the latest information about contract status right on their mobile devices. Chubb Life Vietnam has been investing heavily in digital transformation to improve service quality and build strong relationships with customers, especially in the era of digital technology explosion. Accordingly, choosing Zalo as a notification channel is an important step in Chubb Life's digital transformation journey, which not only helps businesses convey information quickly but also brings a convenient, seamless, easily accessible and reliable insurance experience to customers.

In the future, Chubb Life will expand the notification categories in the application to provide information about new products, promotions and customer care activities, ensuring customers are always updated with the fastest and most complete information, anytime, anywhere.

Chubb is a leading global insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.

Phuong Dung