Hanoi's SIPAS index ranked 11th out of 63 provinces and cities.

According to the published report, SIPAS is one of the important contents to be included in the assessment and determination of the city's Administrative Reform Index (PAR INDEX) (accounting for 10% of the total PAR INDEX score). The subjects and scope of the sociological survey in Hanoi are people aged 18 and over. Scope of the survey: Conducting the survey in 6 districts, towns, and cities, including: Hoan Kiem, Dong Da, Son Tay, Dong Anh, Quoc Oai, Ba Vi. Each district-level unit selects 3 commune-level units (total citywide: 18 commune-level units are sampled). Each commune-level unit selects 2 villages and residential groups (total citywide: 36 villages and residential groups are sampled). Each village and residential group makes a list and selects 250 households (total citywide: maximum 9,000 household heads/representatives for the survey).

People carry out administrative procedures at a branch of the Hanoi City Public Administration Service Center. Photo: Do ​​Chi

The Satisfaction Index - SIPAS result in 2024 of Hanoi city reached 86.50% (up 2.93%); ranked 11th/63 provinces and cities, up 10 places compared to 2023 (in 2023 ranked 21st/63 provinces and cities); higher than the overall Satisfaction Index of the whole country (the overall SIPAS of the whole country in 2024 reached 83.94%).

Results of specific indicators: People's Satisfaction Index with policy development and implementation: Reached 86.51% (up 3.05%), up 12 places compared to 2023, ranked 9th/63 provinces and cities. People's Satisfaction Index with public administrative service provision: Reached 86.49% (up 2.77%), up 8 places compared to 2023, ranked 13th/63 provinces and cities. Compared to provinces and centrally run cities, Hanoi ranked 2nd/6 provinces and cities.

Source: https://hanoimoi.vn/chi-so-sipas-cua-thanh-pho-ha-noi-xep-thu-11-63-tinh-thanh-pho-698090.html