Wouldn't it be better to text via social media and wait... a few days than to call?

When contacting someone for work for the first time, some young people often have the habit of texting and calling via Facebook. If they ask for a phone number, they will add them as friends and call them via Zalo or Messenger, not by phone.

Some young people contacting for work for the first time choose to call via Zalo, Messenger instead of calling the phone number - Photo: MAY TRANG

There are situations where after texting, the other person does not see (read) and respond, so young people choose to wait instead of calling to speed things up. Meanwhile, the person being contacted often does not like this way of communicating via social networks.

Some people say that although there are many means of communication today, for first-time work exchanges, which require seriousness and neatness, phone calls are still the method many people use.

If you don't get a reply on Facebook, then just stop.

Working in the advertising department of a company in District 1, Ho Chi Minh City, Ms. Huong Giang (30 years old) often contacts new or potential customers by phone first.

According to her, calling to discuss the issue and discuss will be more thorough and express what she wants better than texting. In case the customer does not answer the phone, she usually leaves a message, then sends a message via Messenger or Zalo.

On the contrary, some of her friends think that connecting to Zalo, Facebook, calling, texting is faster, and doesn't cost as much as making phone calls. "But I think if you're just getting to know each other and need to discuss work, calling via Zalo, Messenger is a bit inconvenient," she said.

Working and connecting according to traditional habits, when at work someone contacts her for the first time by texting on Facebook or Zalo, she easily misses them.

Ms. Giang said: "Sometimes when I'm busy or have weak 4G or WiFi, I can't hear what the other person is saying. They have to call by phone. And if a stranger sends a Facebook message, it will easily fall into the waiting message section and not appear with the list of friends' messages."

She has encountered a number of cases where young people contacted her for work but the Messenger message fell into the waiting message folder. Sometimes she only happened to check it after a few weeks. Especially for those who have a large number of followers on Facebook, if they send a "casual" Messenger message, they risk being forgotten.

"Later when I looked at those pending messages, there were some important contact messages. But I don't understand why they didn't call or simply leave a comment on that person's recent status, to let them know that someone needed to contact them," she shared.

Many young people say that nowadays people mainly communicate with each other through social networking applications because of their many conveniences, instead of calling by phone number - Photo: UNPLASH

"Don't be too harsh on the phone calls"

However, there are differences between the ages. Many young people say that times have changed, now people mainly communicate with each other through online applications. Phone numbers are only used to listen to... advertisements.

Linh Vu (25 years old) said he often communicates via Messenger even though it is the first time connecting. He shared: "My work contact range is mainly people of the same age who often use Messenger. They are online regularly, check messages continuously, and are not afraid of being lost.

As for older contacts, because they do the same creative work, they are also open-minded and don't mind having to call and present first.

According to Vu, any means of communication is fine the first time you connect, don't be too strict that you have to call by phone. "Moreover, nowadays, many people don't pick up the phone when they see a strange phone number, afraid that it's marketing, advertising, real estate brokerage... Then you have to add Zalo as a friend and send a message to explain," he said.

Vu believes that we should utilize all communication channels, not just the phone. During his work, Vu noticed that some people get discouraged if they can't get through to him by phone, and don't leave a message or any information about the reason for contacting him.

Sharing the same opinion, Mr. Minh Vu (content marketing staff, in District 7) said that in this day and age when there are many ways to contact via social networks, it is not necessary to call using personal numbers, except in urgent cases.

"Make friends on Zalo and Facebook for work so you can check to see how that person is, and also avoid scams. Sending files later on when working is also convenient, there's nothing to say about not being serious.

I also see many people working through messages on Zalo or Messenger so that if there is an argument or disagreement, there is evidence to... take a screenshot to expose it," said the 28-year-old man.

Better to wait for a text message for days than to call.

Thu Thuy in Tan Binh District (HCMC) said she has a fear of... calling and answering the phone, so if it is not urgent, she only texts. If she does not get a reply when she texts on Zalo, Thuy will text the phone number and ask the other person to check Zalo.

Because she didn't call directly, at work Thuy often had the other person miss her messages or had to wait a long time because she didn't have time to check.

"Sometimes I have to text 5 or 7 times before someone replies. I reply 2-3 times and then there's silence again," the 24-year-old girl said. She also said that sometimes when it's her turn to read a message, she forgets to reply, making customers quite annoyed because they think she's being arrogant.

Source: https://tuoitre.vn/chang-tha-nhan-tin-qua-mang-xa-hoi-roi-cho-vai-ngay-chu-khong-thich-goi-dien-20241101111651199.htm