Warning about fraudulent credit card transactions during the Lunar New Year holiday.

To help our valued customers minimize risks when using and transacting with credit cards during the Lunar New Year holiday, especially with "card renewal" services (fictitious transactions),SHB Bank advises cardholders to take note of the following information:

Credit card fraud, also known as fictitious transactions, is when a customer pays for goods or services but no actual purchase or delivery of those goods or services occurs.

Fraudulent credit card transactions constitute a serious legal violation, including the possibility of criminal prosecution, as the cardholder does not actually make any purchase transactions, but the transactions are essentially unofficial "cash withdrawals" carried out by opaque individuals or organizations.

Customers are highly vulnerable to fraudsters exploiting confidential data such as CVV2, full name, expiration date, card number, etc., to conduct online transactions aimed at stealing customer assets or for other fraudulent purposes. This can negatively impact the customer's transaction/credit history with banks, as the customer may appear on a list of suspected individuals involved in illegal transactions.

Therefore, to prevent fraud and ensure secure payment transactions, SHB advises customers to adhere to the following core principles:

DO NOT Abet fraudulent payment transactions.
DO NOT give your card to anyone, DO NOT provide your card information, PIN, or transaction OTP to anyone, including bank employees. DO NOT keep copies of the front and back of your card.
Proactively SET transaction limits on your SHB app that are just enough to meet your needs;
Always CHECK your balance changes and receive your card transaction notifications as soon as they are received.
NOTIFY SHB IMMEDIATELY if your card is lost, if any unusual transactions occur, or if you change your personal information (Citizen ID number, contact address, address for receiving transaction statements, email or mobile phone number...).

In addition, customers should also pay attention to the following points for each specific payment system:
– Via ATM:

Always look around, and cover the keypad when entering your PIN.
Before inserting your card into the machine, carefully check the card reader, keypad, and screen to ensure there are no abnormalities. DO NOT TRANSACT if you suspect the ATM has any strange or unusual equipment, or if the ATM is not in intact condition.
Always CHECK the amount and retrieve your card after completing a transaction.
Remember your PIN number instead of writing it on the card or in easily visible places, change your PIN frequently, and do not use easily guessable information as your PIN (date of birth, Citizen ID number, anniversary date).

– Via POS machine:

DO NOT hand over your card to any individuals or entities providing credit card repayment services.
Ensure the transaction is completed within your sight, and RECEIVE YOUR CARD IMMEDIATELY after the transaction is completed.
For transactions requiring a PIN to complete: ALWAYS COVER the keypad when entering your PIN.
Carefully check the details and total amount to be paid before signing the transaction receipt.
CANCEL the receipt (tear it into small pieces) before throwing it away.

– Via the Internet

Only transact/download apps from official websites/sources.
DO NOT save login credentials and passwords associated with card information in your browser when making transactions.
DO NOT respond to strange emails/calls requesting credit card information.
READ the website's terms and conditions carefully before agreeing to any transaction/payment.

If you discover or suspect that your card information or data may have been compromised, please DO NOT CONTINUE TRANSACTIONS and IMMEDIATELY NOTIFY SHB via hotline *6688 for timely assistance.

We wish you safe and enjoyable experiences using SHB card products and services!

The post Warning about fraudulent credit card transactions during the Lunar New Year holiday appeared first on SHB Bank.

Source: http://www.shb.com.vn/canh-bao-giao-dich-khong-bang-the-tin-dung-trong-dip-tet-nguyen-dan/