Binh Dinh province has just approved the operation process of a "hotline" to advise and answer questions for investors, businesses and people related to project activities in the area.
On June 13, the Department of Planning and Investment of Binh Dinh province said that Mr. Pham Anh Tuan, Chairman of the Provincial People's Committee, has just agreed on the operating procedures of the "hotline" to advise and answer questions for investors in the province according to the previous request of this department.
 |
Quy Nhon city has been developing very rapidly in recent years. |
The Chairman of the Provincial People's Committee assigned the relevant departments, agencies and localities to widely inform the above operating process to a large number of businesses and people so that they can know, reflect and monitor...
Accordingly, the "hotline" will be managed by Mr. Nguyen Bay, Director of the Investment Promotion Center (Department of Planning and Investment of the province) with:
- Phone number: 0913475933
- Email: [email protected] or [email protected].
In addition, businesses and people can also contact Mr. Nguyen Nhat Tri, Head of Investment Promotion Department, Investment Promotion Center at 0902230984 for guidance and support.
The principle of receiving and processing information via the "hotline" must be timely, in accordance with the correct order and procedures; only receive feedback and recommendations via the "hotline" through the publicly available phone number and email system...
In particular, the person providing information via the "hotline" will be guaranteed to keep their identity and address confidential upon request. In case the person providing information requests to know the results of processing the information they provide, the agency, organization or individual with the authority to process and resolve the matter must notify that person.
The hotline refuses to receive and process information from providers who do not provide their full name and address; information content is general, unable to identify the specific incident, where it occurred, and who it involves; information not related to project investment activities in the province...
Time for receiving feedback and suggestions via hotline phone number during office hours. Time for receiving feedback and suggestions via hotline email box is 24/24 hours and 7 days/week.
 |
Binh Dinh province has just opened up a development space with a large investment land fund along the De Gi coast. Photo: DUNG NHAN |
Feedback and recommendations are processed through 7 steps and are continuously responded to from the reception stage to the response stage. In particular, the information and recommendations will be reported directly to the Director of the Investment Promotion Center by the on-duty officer within 10-15 minutes and forwarded to the Director of the Department of Planning and Investment for advice within 5 minutes.
In case the information exceeds the responsibility of the Department of Planning and Investment to respond, the information will be reported to the Chairman of the Provincial People's Committee via phone and email message.
After that, the Chairman of the Provincial People's Committee will authorize the Director of the Department of Planning and Investment to inform the localities and related units to implement according to the direction of the Chairman of the Provincial People's Committee. The time for localities to receive, process and respond to information is within 1 day. After that, the Director of the Department of Planning and Investment will report the processing results and simultaneously resolve the recommendations and feedback of businesses and people, completing the processing process within about 2 days...
Periodically every week, month, 6 months and year or when requested, the Department of Planning and Investment reports on the implementation results as well as the effectiveness of handling feedback and recommendations via the "hotline".
Source
Comment (0)