In recent years, relying on the gullibility and lack of concern for people's account security, high-tech criminals have used many sophisticated tricks to steal money from many people. However, thanks to the active propaganda and warnings about the methods of fraudsters, officers, employees and workers of branches of the Bank for Agriculture and Rural Development (Agribank) in the province have coordinated with local police to help many customers escape many fraud cases up to hundreds of millions of dong.
Agribank transaction officer, Yen Dinh District Branch, Thanh Hoa - Kieu Transaction Office successfully prevented a fraud case of transferring more than 500 million VND.
A form of fraud is not new, but there are still many people, especially the elderly, who are caught in the form of impersonating authorities such as police, investigators, court staff, prosecutors... to manipulate psychology and blackmail customers. In particular, the subjects always require the victims to keep secrets, not to share or confide in others. However, when going to the bank to withdraw savings, open a money transfer account, thanks to the vigilance, proactive identification of strange signs, and signs of anxiety from customers, officers and employees of Agribank branches in the province quickly grasped the situation, reported to the police, and promptly prevented the fraud. A typical example is the incident that occurred on July 9, 2024, at Agribank Yen Dinh District Branch - Kieu Transaction Office successfully prevented a fraud of transferring more than 500 million VND. It is known that when a customer requested to withdraw a savings book with a large amount of money before the due date, observing that the customer was showing signs of anxiety and receiving constant phone calls urging them, the teller and the leader of Agribank Yen Dinh Thanh Hoa District Branch - Kieu Transaction Office carefully investigated, assessed the situation and encouraged the customer to calm down, stabilize their psychology, then propagated the methods of crime to the customer; then coordinated with Yen Truong Commune Police to deploy professional measures, promptly preventing the customer from withdrawing the savings book to transfer money to a group of scammers claiming to be police, prosecutors, and courts.
Just one day later, on July 10, at the headquarters of Agribank Nam Thanh Hoa, with a sense of responsibility, the bank's transaction staff also quickly detected signs of fraud and promptly coordinated with the Tan Phong town police to help the customer avoid losing 80 million VND. Specifically, customer Le Thi D. in Quang Binh commune (Quang Xuong) was called by a subject impersonating a police officer via zalo video, threatening that she was involved in a case of illegal goods trafficking and asked to declare her assets and transfer money to be frozen. At the same time, the victim was threatened not to disclose information to anyone, including family members, and if she did not comply, she would be arrested, causing the victim to be confused and scared, forcing her to go to the bank to withdraw money and complete the money transfer procedure. However, after being informed and explained about the forms of online fraud by bank staff and the Tan Phong town police, Ms. D. realized that she had been scammed and did not continue to transfer money.
Faced with the complicated developments of high-tech crimes related to the banking sector, Agribank branches in the province have identified ensuring the safety of customers' assets and preventing high-tech crimes as a priority in all activities. Accordingly, banks have regularly updated information on criminal methods through social networking platforms so that people can proactively prevent and avoid falling into the traps of criminals. At the same time, they continuously advise customers and people to absolutely not follow the instructions of subjects claiming to be police investigators, police, courts, tax authorities, bank officials through phone calls, zalo video calls... requesting to provide personal information and financial proof. Along with that, the bank also sets out requirements to ensure safety for customers such as combining authentication with real people, meaning customers need to go to Agribank transaction points to complete biometrics, ensuring the right person - right account.
With the strong participation of authorities at all levels and functional agencies, Agribank staff always actively promote their responsibility in promptly protecting customers' assets; regularly and proactively update information and new forms of fraud to strengthen propaganda and instruct customers to be vigilant against sophisticated fraud tricks of criminals. In addition to improving professional skills for bank staff, Agribank branches in the province also recommend that people be cautious and vigilant when receiving information from strangers and unknown people, to avoid falling into the trap of scammers. People also need to promptly report to authorities as well as directly go to bank branches to check when there is suspicion of fraudulent behavior, contact and coordinate with the bank to promptly handle and prevent fraud cases via cyberspace.
Article and photos: Minh Ha
Source: https://baothanhhoa.vn/bao-dam-an-toan-tai-san-cho-khach-hang-220081.htm
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