Agribank pioneers digital transformation, 37 years of contributing to the community

During 37 years of establishment and development, Agribank has carried out its social responsibility with the motto "Leave no one behind" - Photo: VGP/HT

Accompanying the community - leaving no one behind

37 years ago, on March 26, 1988, Agribank was established with the core mission of providing credit and banking services to serve the socio-economic development of the agricultural and rural areas. Through many ups and downs, Agribank has become one of the leading commercial banks in Vietnam, especially in the field of microfinance.

Agribank's leaders said that in 2024 alone, the bank will continue to achieve positive growth. Total outstanding credit balance will reach over VND 1.6 million billion, of which more than 70% is for the agricultural and rural areas. Agribank is always committed to accompanying farmers, cooperatives and businesses in accessing preferential capital sources. Thanks to Agribank's preferential interest rate loans, I can expand my livestock model. Without this support, many households like ours will find it difficult to develop. However, in addition to the achieved results, Agribank also faces many challenges such as economic fluctuations, credit risks or difficulties in accessing customers in remote areas.

Gifts sent by Agribank to people affected by storm Yagi

With a high sense of responsibility, Agribank has implemented many social security activities, focusing on areas such as education, healthcare, housing support, and overcoming the consequences of natural disasters. In 2024, the bank spent nearly 700 billion VND on these programs, including: Eliminating temporary and dilapidated houses - Agribank supported 100 billion VND for the program "Warm home for my people" and tens of billions of VND for localities such as Hoa Binh, Dak Lak, Lam Dong; supporting natural disasters, especially after super typhoon Yagi, the bank provided 60 billion VND in relief and implemented a preferential loan package of 5,000 billion VND to help people rebuild their lives; on education development - Agribank sponsored 160 billion VND to build schools and implement the program "More letters, less poverty" in 63 provinces and cities.

"We always strive to bring support policies to the right people, helping them overcome difficulties and have opportunities for sustainable development," said a representative of the Agribank Trade Union.

Notably, the Government issued Decision No. 539/QD-TTg dated June 19, 2024, calling on businesses and organizations to join hands to eliminate temporary and dilapidated houses nationwide. Government leaders emphasized that this is an important task to reduce multidimensional poverty, creating a premise for socio-economic development. In implementing this policy, Agribank is one of the pioneering units responding to this direction.

Launching a breakthrough action program for developing science, technology, innovation and digital transformation at Agribank - Photo: VGP/HT

Active digital transformation creates breakthroughs in technology and services

Agribank leaders said: This bank has strongly implemented the digital transformation strategy with many modern products and services. These include Agribank Digital and ATM/CDM - a system of nearly 3,500 machines in rural areas, helping people easily access financial services; Agribank Plus application - a new version with fast money transfer, automatic payment and eKYC security features.

After Agribank Plus, Agribank continues to launch the Open Smart Bank digital banking solution, using modern technology to optimize transactions and enhance security. Open Smart Bank helps Agribank not only provide traditional financial services but also create a smarter transaction environment for customers. This solution applies advanced technologies such as artificial intelligence, blockchain and big data to optimize transaction processes, automate tasks and enhance security. This is one of the important steps in Agribank's digital transformation process. In particular, Agribank is also one of the pioneering banks in applying eKYC security technology (electronic customer identification) and collecting biometric data, helping to enhance security and accuracy in transactions. Recently, Agribank deployed electronic authentication service via VNeID on the Agribank Plus application, helping to optimize customer experience.

Agribank's continuous efforts in digital transformation have been recognized by prestigious awards such as: Certificate of Merit from the Governor of the State Bank, TOP 10 Strong Brands of Vietnam and most recently, the award for the Agribank Open API platform at the Vietnam Digital Transformation Award 2024. To date, Agribank has had 12 consecutive information technology applications/systems honored at the Sao Khue Award for outstanding information technology systems in the fields of finance - banking and digital banking. This is a clear demonstration of Agribank's strong development and constant innovation in applying modern science and technology to banking operations.

Mr. Pham Toan Vuong - Deputy Secretary in charge of the Party Committee, Member of the Board of Members, General Director of Agribank - Photo: VGP/HT

At the Conference on Digital Transformation and Innovation at the Headquarters in 2025, Mr. Pham Toan Vuong - Deputy Secretary in charge of the Party Committee, Member of the Board of Directors, General Director of Agribank emphasized: As a large financial institution, innovation and digital transformation are no longer options but mandatory tasks for Agribank to break through and develop. Therefore, leaders at all levels of Agribank must unify awareness and action, promote innovation, focus all efforts on digital transformation; identifying this as a vital task for the entire Agribank system.

Also at this Conference, Agribank Deputy General Director Hoang Minh Ngoc announced and launched a breakthrough action program for developing science, technology, innovation and digital transformation at Agribank; thoroughly grasping the spirit of Resolution No. 57 of the Politburo and Resolution No. 03 of the Government, focusing all efforts on promoting innovation, science and technology development and digital transformation at Agribank.

Dr. Le Hung Cuong - Deputy General Director of FPT Digital, an expert in the field of digital transformation, assessed: Agribank has a solid financial foundation, a long history of operation and a large number of customers in a very wide area. When the digital transformation program for the period 2021 - 2025, with a vision to 2030, is combined with high political determination from the leader to the entire system to be implemented resolutely, the digital appearance of banking will certainly change dramatically.

On the occasion of its 37th birthday, Agribank launched the program "37 years of stability - Bustling incentives"

On the occasion of its 37th birthday, Agribank launched the program "37 years of stability - Bustling incentives", which is not only a thank you to customers but also an effort of Agribank in promoting cashless payments and digitalizing banking services.

From March 20, 2025 to May 31, 2025, individual customers who open an account and use Agribank's financial services at the counter or on the Agribank Plus application will have the opportunity to receive many valuable gifts. The program includes two main forms of promotion: lucky draw and online "Lucky Spin". According to Agribank representative, the total prize is up to 8.1 billion VND, including major prizes such as Toyota Corolla Cross car worth 830 million VND, Honda SH Mode motorbike, savings book up to 100 million VND along with thousands of cash gifts, electronic devices and service incentives.

Customers participating in the program "37 years of stability - Bustling promotions" have the chance to win a Toyota Corolla Cross car worth VND 830 million.

The lucky draw will be organized by Agribank publicly and transparently, with the presence of representatives of the state management agency on trade, representatives of Agribank and representatives of customers participating in the promotion program. The program's winning results will be announced publicly at all transaction points nationwide, on the website www.agribank.com.vn, on mass media and notified to winning customers (by phone call) according to the customer's registered phone number.

In addition, customers using digital banking services also have the opportunity to receive bonuses, savings books and discounts on VNPAY Taxi, VnShop, train and plane tickets, etc.

In addition to promotional programs, Agribank also promotes card payment incentives, with a maximum refund of VND 3.7 million for customers using Loc Viet cards and international cards.

Cashback on card transactions not only helps customers save money but also promotes cashless payment habits, in line with modern financial trends.

Mr. Minh

Source: https://baochinhphu.vn/agribank-tien-phong-chuyen-doi-so-37-nam-dong-gop-cho-cong-dong-102250328183220559.htm